Wilkenson Arbouet
Antioch,CA
Summary
Experienced Application Support Analyst and Cybersecurity Analyst certified in CompTIA Security+ and Cybersecurity (CySA+) with a strong desire to learn more. Reliable, analytical, and resourceful with strong aptitude for problem-solving and customer service. Seeking a position in the cybersecurity field. Ready to help teams achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Delta Dental Insurance
02.2014 - Current
- Collaborated with the team to identify and fix technical problems for over 15,000 customers.
- Analyzed business needs and finding applications solutions to serve them.
- Supported several projects testing, including ANTP (Advanced Network Threat Protection) and IPS Solution.
- Applied technical skills and applications knowledge to resolve over 10 daily Production issues (quick hits) on average.
Business System Analyst
Anjaneyap
05.2013 - 12.2013
- Collected, defined, and analyzed business requirements
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Assessed business needs and problem areas to create focused solutions
IT Support Analyst
Great Lakes Caring
06.2008 - 12.2009
- Provided technical support to over300 employees in person and by telephone
- Performed system administration in FaxBack, Mckesson, Exchange Management2007, Active Directory
- Provided technical support for the following software: Office2007, Symantec Antivirus, Symantec End Point
Education
MBA -
Pensacola Christian College
Pensacola, Florida05.2011
Bachelor of Science - Business Management
Pensacola Christian College
Pensacola, FL05.2008
BS - Computer Science
ESIH
Haiti07-2004
Skills
- Analytical
- Critical thinking
- Problem-solving
- Network Security
- Vulnerability Assessment
- Incident Response
- Active Directory
- NIST, Splunk, AlienVault
- Microsoft Windows, Mac
- Support ticketing systems
- Visual Basic, SOAP UI
- Oracle SQL Developer
- Desktop support
- Agile methodology
Certification
- CySA+, CompTIA
- Security+, CompTIA
- CSAP, CompTIA
- MTA, Microsoft
Timeline
Application Support Analyst
Delta Dental Insurance
02.2014 - Current
Business System Analyst
Anjaneyap
05.2013 - 12.2013
IT Support Analyst
Great Lakes Caring
06.2008 - 12.2009
- CySA+, CompTIA
- Security+, CompTIA
- CSAP, CompTIA
- MTA, Microsoft
MBA -
Pensacola Christian College
Bachelor of Science - Business Management
Pensacola Christian College
BS - Computer Science
ESIH
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