Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Santu Das

Santu Das

Production Support Engineer
Austin,TX

Summary

With 11 years of diverse professional experience, I have a strong background in operations and production support, along with extensive expertise as a support analyst. Throughout my career, I have excelled in roles as a group lead, accumulating 8 years of valuable leadership experience. My skill set includes proficiency in Python, Java, SQL, UNIX, Splunk, Django, and Postgres. I am committed to leveraging my knowledge and skills to drive success and deliver exceptional results in any organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Application Support Analyst

Infosys Limited
07.2018 - Current
  • Delivered operational support directly from the client's location.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
  • Provided 24/7 support for web and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Continuously updated technical skills through training sessions, industry certifications, and participation in relevant conferences to provide top-notch support for evolving technologies.

Production Support Analyst

Infosys Limited
07.2014 - 06.2018
  • Managed all support activities adhering to technical, security and compliance standards.
  • Maintained appropriate software design, developments and documentations.
  • Provided hands-on technical governance on all aspects of production support.
  • Learning the end to end application and all the components entirely to debug and analyze the production issues.
  • Using analytical and technical knowledge, to tune the application better, faster and secure.
  • Experience in handling bugs and fixes found during production deployments.
  • Researched and evaluated alternative solutions and made recommendations to obtain efficiencies and cost effective solutions.
  • Managed excellent relationships with IT Operations and business partners to optimize application performance and results.
  • Communicated effectively and timely with peers and management.
  • Reduced downtime with proactive monitoring, troubleshooting, and maintenance of production systems.

Trainee

Infosys Limited
03.2014 - 06.2014
  • Specialized in Apple Technologies like Objective C & COCOA.
  • Trained in Core Java & Oracle as a part of basic training program.

Web Developer

Techno India Group
05.2013 - 02.2014
  • Developed & Maintained Websites of Techno India Group & Techno India University.
  • Maintained Management Information System of Techno India University Student Portal.

Education

Bachelor of Technology - Information Technology

West Bengal University of Technology
Kolkata, West Bengal, India
05-2013

Higher Secondary -

West Bengal Council of Higher Secondary Education
Kolkata, West Bengal, India
03-2009

Secondary -

West Bengal Board of Secondary Education
Kolkata, West Bengal, India
03-2007

Skills

  • Software languages: Python, Java
  • Database: MySQL, RDBMS, Postgres
  • Scripting Languages: UNIX, Shell
  • Frontend Development: HTML5, CSS3
  • Framework: Django
  • Analytical Tools: Splunk, SQL Developer, Third Eye, Fortress, Hubble, Jenkins, PGAdmin
  • Operating Systems: Mac OS X, Windows
  • Proficient in debugging processes
  • Analytical reasoning
  • Effective communication
  • Client engagement

Certification

  • Infosys Certified Python Programmer
  • Infosys Certified DevOps Professional
  • Certified in Big Data Technologies

Languages

Proficient in English, Hindi & Bengali

Timeline

Application Support Analyst

Infosys Limited
07.2018 - Current

Production Support Analyst

Infosys Limited
07.2014 - 06.2018

Trainee

Infosys Limited
03.2014 - 06.2014

Web Developer

Techno India Group
05.2013 - 02.2014

Bachelor of Technology - Information Technology

West Bengal University of Technology

Higher Secondary -

West Bengal Council of Higher Secondary Education

Secondary -

West Bengal Board of Secondary Education

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