WILKENS Onel DOLCE

Key Achievements and Responsibilities:
Customer Service Excellence:

• Serve as the first point of contact, making guests feel valued and at ease by delivering outstanding customer service.
• Frequently praised by guests for providing a welcoming atmosphere and exceeding expectations.

Bell Attendant Role:

• Transition seamlessly from valet to bell attendant, offering assistance with luggage and escorting guests to their rooms.
• Act as a local guide, recommending notable attractions, dining establishments, and activities in the vibrant city of Seattle to enhance their stay.

Quick Thinking and Problem Solving:

• Demonstrate agility and adaptability during high-pressure situations.
• Collaborate closely with the sales team to strategize and efficiently delegate parking logistics for high-profile events featuring sports teams, media outlets such as Fox News, tech companies.
• Thrive in fast-paced environments, efficiently parking cars, and directing traffic to maintain smooth operations.

Customer Retention:

• Understand the importance of immediate demeanor and attitude in influencing guests' decisions to return to the property.
• Contributed to a high rate of guest retention through consistent delivery of exceptional service.

Networking and Professional Development:

• Leverage the opportunity to network with individuals from diverse backgrounds, gaining valuable insights and advice for my future career aspirations.

This role has honed my skills in quick thinking, problem-solving, and maintaining composure in high-stress situations. I look forward to applying these skills and continuing to contribute to the success of the Thompson Seattle while pursuing my career aspirations post-graduation.

My initial exposure to customer service began at Anthony's HomePort, where I played a pivotal role as a busser and food runner in a high-stress, weekend-intensive environment.

The experience gained at Anthony's HomePort laid the foundation for my commitment to customer satisfaction and provided valuable insights into managing high-stress situations. These skills continue to be an asset in my current role as a Valet and Bell Attendant at th Thompson Seattle