- Youth mentor, providing guidance and support to empower the next generation of leaders
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Jasmine Wilkins
Arlington,TX
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid sick leavePaid time off401k matchStock Options / Equity / Profit SharingHealthcare benefitsSummary
Results-driven Claims and Operations Specialist with 10+ years of experience in insurance, customer support, and high-volume workflow management. Known for achieving 95%+ performance metrics, delivering exceptional accuracy in claim estimates, and negotiating cost-saving settlements—including $50K saved in 2024 for Lemonade Insurance. Proven ability to improve processes, build scalable documentation, train new employees, and strengthen cross-functional collaboration. Adept in CCCI, Mitchell, Audatex, and modern claims platforms. Recognized for efficiency, leadership, and a commitment to quality.
Overview
17
17
years of professional experience
Work History
CLX – Claims Appraiser II
Lemonade Insurance
01.2023 - Current
- Maintained 95%+ accuracy and performance goals across key metrics.
- Negotiated favorable repair and settlement outcomes, generating $50,000+ in cost savings in 2024.
- Designed, documented, and streamlined workflows for the new MIDA program.
- Trained new employees on estimating tools and internal processes.
- Produced accurate vehicle damage estimates using CCCI, Mitchell, and Audatex.
- Enhanced team productivity by developing tools and training materials.
Claims Specialist I
Kemper Insurance
01.2021 - 01.2023
- Managed complex vehicle damage assessments across multiple platforms.
- Partnered with repair facilities and vendors to drive timely claim resolution.
- Improved internal workflow processes to reduce turnaround time.
Claims Service Representative II
AAA Insurance
01.2019 - 01.2021
- Conducted investigations, interviews, and data analysis to determine claim viability.
- Achieved a 98% customer satisfaction score through responsive service.
- Prepared detailed documentation for claim closure and compliance needs.
Insurance & Membership Specialist I
AAA Insurance
01.2017 - 01.2019
- Provided one-on-one member support and insurance recommendations.
- Produced accurate membership documentation, reports, and correspondence.
- Maintained organized records in a high-volume environment.
Monitoring Manager Specialist
AT&T Digital Life
01.2014 - 01.2017
- Coordinated urgent alarm notifications and fire/property dispatch responses.
- Created training materials and supported new hire onboarding.
- Improved workflows and internal communication across teams.
Customer Service Representative
WW Grainger, Inc.
01.2009 - 01.2014
- Provided high-volume administrative support for B2B clients.
- Supported sales growth of $1.5M+ annually through collaboration with sales teams.
- Managed inventory audits, reporting, and daily quality assurance.
- Built strong customer relationships through fast, accurate service.
Education
Associate of Business Administration -
01.2015
Skills
- Claims Estimating (CCCI, Mitchell, Audatex, Xactimate)
- Process Improvement & Workflow Optimization
- Vendor & Stakeholder Negotiation
- Reporting, Documentation & Quality Assurance
- Customer & Client Relations
- B2B Communications
- Training & Onboarding
- Microsoft Office Suite Google Workspace
- Project Planning & Cross-Functional Collaboration
Interests
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CLX – Claims Appraiser II - Lemonade Insurance
01.2023 - Current
Claims Specialist I - Kemper Insurance
01.2021 - 01.2023
Claims Service Representative II - AAA Insurance
01.2019 - 01.2021
Insurance & Membership Specialist I - AAA Insurance
01.2017 - 01.2019
Monitoring Manager Specialist - AT&T Digital Life
01.2014 - 01.2017
Customer Service Representative - WW Grainger, Inc.
01.2009 - 01.2014
University of North Texas - Associate of Business Administration,