Jasmine Wilkins
Arlington,TX
Summary
Accomplished Senior-Level Claims Professional with over a decade of expertise in managing complex, high-severity insurance claims in casualty and liability environments. Proficient in coverage analysis, liability evaluation, claim strategy development, negotiation, and stakeholder coordination. Recognized for strong judgment and effective communication in high-stakes situations, collaborating with counsel, vendors, and leadership to achieve favorable claim outcomes.
Overview
17
17
years of professional experience
Work History
Claims Appraiser II
Lemonade Insurance
01.2023 - Current
- Achieved 88% accuracy in vehicle damage estimates using CCC1, Mitchell, Audatex.
- Negotiated timely repair settlements with vendors, prioritizing budget constraints.
- Enhanced team productivity by developing training tools for Total Loss Team.
- Executed strategies to reduce indemnity exposure and expedite claim resolutions.
- Led process improvements for MIDA Program, increasing accuracy and team efficiency.
Claims Specialist I
Kemper Insurance
01.2021 - 01.2023
- Handled complex casualty claims with litigation exposure requiring detailed review of pleadings, evidentiary materials, and liability positions.
- Evaluated liability, damages, and settlement value to support informed decision-making and negotiation.
- Improved internal workflows to reduce turnaround time while maintaining compliance and financial accuracy.
Claims Service Representative II
AAA Insurance
01.2019 - 01.2021
- Conducted investigations involving coverage determination, liability assessment, and damages evaluation.
- Achieved 98% customer satisfaction through effective communication and issue resolution.
- Prepared written summaries and recommendations supporting claim resolution and file disposition.
Insurance & Membership Specialist I
AAA Insurance
01.2017 - 01.2019
- Delivered one-on-one support to clients, tailoring service recommendations to their insurance needs.
- Produced accurate written correspondence, reports, and records supporting compliance and audit standards.
- Maintained accurate database entries and records in a high-volume environment.
Monitoring Manager Specialist
AT&T Digital Life
01.2014 - 01.2017
- Handled urgent alarm notifications and coordinated life/property dispatch responses.
- Developed training materials and supported onboarding of new staff.
- Improved workflow coordination and internal communications across departments.
Customer Service Representative
WW Grainger, Inc.
01.2009 - 01.2014
- Facilitated high-volume order processing for complex B2B accounts effectively.
- Collaborated with sales teams to generate over $1.5M in annual revenue.
- Performed daily inventory audits and quality assurance to ensure accuracy.
- Enhanced customer relationships through professional, solution-oriented service delivery.
Skills
- Proposal & Document Coordination
- Claims Estimating (CCC1, Mitchell, Audatex, Xactimate)
- Project Planning & Workflow Optimization
- Administrative Support & Process Development
- High-Severity & Complex Claims Handling
- Microsoft Office Suite Google Workspace
- Customer Service & Client Relations
- Report Writing & Quality Assurance
Timeline
Claims Appraiser II
Lemonade Insurance
01.2023 - Current
Claims Specialist I
Kemper Insurance
01.2021 - 01.2023
Claims Service Representative II
AAA Insurance
01.2019 - 01.2021
Insurance & Membership Specialist I
AAA Insurance
01.2017 - 01.2019
Monitoring Manager Specialist
AT&T Digital Life
01.2014 - 01.2017
Customer Service Representative
WW Grainger, Inc.
01.2009 - 01.2014