Wilky Michel
Plantation,FL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
Service
Gunther Motors
08.2021 - Current
I assist customers with scheduling maintenance appointments, explain service options, coordinate with technicians, and provide updates to ensure a smooth and satisfying service experience.
Secuuirty
FPI Secuirty Service
02.2023 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
As security guard for Fpi services with exponential communication skills I possess a unique combination
in maintaining a safe and secure environment.
Education
No Degree - Cyber Security
University of Miami
Miami, FL11-2024
Skills
- Customer service
- Technical issue troubleshooting
- Active Directory management
- Network troubleshooting
- Identity and Access management
- Windows server administration
- DHCP management
- Azure active directory
- PowerShell scripting
- Group policy administration
- DNS configuration
Timeline
Secuuirty
FPI Secuirty Service
02.2023 - 08.2023
Service
Gunther Motors
08.2021 - Current
No Degree - Cyber Security
University of Miami
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