Elizabeth Hill
Willard,OH
Summary
Proven troubleshooter and customer service expert from Pepperidge Farm Flex Pack, adept in installation, repair, and preventive maintenance. Excelled in reducing equipment downtime and enhancing customer satisfaction through analytical thinking and effective communication. Demonstrated flexibility and attention to detail, ensuring high-quality standards and efficiency in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Service
Pepperidge Farm Flex Pack
04.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Tested systems, noting issues and completing preventive maintenance.
Sales Associate
Goodwill Industries Of Houston
11.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Packager
Pepperidge Farm
09.2016 - 01.2020
- Followed packing processes to increase speed and accuracy.
- Inspected items for defects and damage.
- Loaded and unloaded items from production line.
- Re-packaged damaged or incorrectly packaged items.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Loaded items onto conveyor belts and pallets.
- Completed all orders within established time frames to support timely deliveries.
- Trained new packagers in proper techniques and safety protocols, fostering a safe and productive work environment.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
Service
Pepperidge Farm Flex Pack
07.2014 - 09.2016
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Tested systems, noting issues and completing preventive maintenance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Sales Associate
Target
03.2012 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
ECOT
05.2011
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Professional and courteous
- Heavy lifting
- Service reports
- Quality assurance
- Hand tool expertise
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Time tracking
- Safety procedures adherence
- Document management
- Testing and evaluation
- Work documentation
Timeline
Service
Pepperidge Farm Flex Pack
04.2023 - Current
Sales Associate
Goodwill Industries Of Houston
11.2022 - 03.2023
Packager
Pepperidge Farm
09.2016 - 01.2020
Service
Pepperidge Farm Flex Pack
07.2014 - 09.2016
Sales Associate
Target
03.2012 - 07.2013
High School Diploma -
ECOT
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