Will Anderson

•Identified control gaps in processes, procedures and systems through in-depth •research and assessment and suggested methods for improvement.

• Performed observations and evaluated supporting documents to supplement audit findings.

• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Cultivated and maintained relationships with community members to facilitate outreach activities.
• Developed and maintained accurate records of programs and services.
• Provided support to social service clients in navigating available resources.

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• oversaw day-to-day activities of residents in homeless shelter facility
• Improved clients' coping with routine life activities such as food budgeting and rental payments
• Worked with clients to improve life choices and maximize benefits of programs
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs

•Followed all hospital policies and helped patients get connected to translator services •Helped patients in a timely and orderly manner •Served the community of greater Indianapolis everyday while being a positive employee

• Life, Inbound and outbound phone support
• Direct phone calls to the correct departments
• Used Microsoft and Google Suite to create and maintain performance, staffing and training reports, logs and spreadsheets
• Took minutes in office meetings
• Record messages when team members are unavailable
• Kept office space organized
• Provided weekly updates to office supervisor on department status
• Negotiated salaries with candidates and provided counter-offers to determine win-win solutions
• Identified potential prospects through referrals, cold calling, job websites and career fairs

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Cross-sold insurance products to existing clients to reach sales targets.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.