Will Briggs
Boise,ID
Summary
I am a fast learner, adept in confidential materials handling and electronic archiving. At the Bureau Of Land Management, I enhanced record accuracy and security, significantly improving data documentation and retrieval.
I also excelled in customer service at Toys Unlimited LTD, achieving high satisfaction through effective complaint resolution and technical support.
Overview
4
4
years of professional experience
Work History
Records Clerk
Bureau Of Land Management
02.2023 - Current
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Maintained accuracy of online records by verifying the offline records.
- Transferred inactive records to storage to free up space and preserve history.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Updated records with new information.
- Participated in regular reviews of record management policies, offering valuable input based on firsthand experience working with the system daily.
Customer Service Associate
Toys Unlimited LTD
09.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Solved problems with products and services by providing customers with technical support.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Boise High School
Boise, ID05.2017
Skills
- Confidential Materials Handling
- Filing systems expertise
- Electronic Archiving
- Document analysis
- Fast Learner
- Problem Resolution
Timeline
Records Clerk
Bureau Of Land Management
02.2023 - Current
Customer Service Associate
Toys Unlimited LTD
09.2020 - 09.2021
High School Diploma -
Boise High School
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