Will DesMarais
Phone Rep/Audio Engineer
Wilmington,NC
Summary
Recording Engineer with 3 years of professional sound recording/editing/mixing experience. Works from a home studio in Wilmington, NC.
Experienced as a phone representative, working up the ladder from Phone Rep, to Team Leader, to Phone Rep Manager after 3 years at the company. Efficient in sales, team building, technical support, and leadership.
Known for being knowledgeable, easy-going and trustworthy.
Overview
7
7
years of professional experience
Work History
Bilingual Phone Representative
Car Trackers
Anaheim, CA
05.2017 - Current
- Managed a team of roughly 8 phone representatives.
- Handled customer support inquiries in both English and Spanish.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Recording Engineer
Self Employed Services
Wilmington , NC
03.2020 - Current
- 10 years experience using Cubase to record, edit and mix tracks. (The last 3 years on a professional level)
- Captures recordings virtually across the country using Listento from Audiomovers as well as other virtual recording software.
- Offers production and songwriting services to bands and musicians.
Education
Bachelor of Science - Entrepreneurship
Western Carolina University
Cullowhee, NC 05.2022 - Current
Skills
Recording/Mixing (Cubase)
Sales expertise
Complaint resolution
Professional phone demeanor
Intermediate spanish speaker
Tech savvy
Guitar/Piano/Singer
Timeline
Bachelor of Science - Entrepreneurship
Western Carolina University
05.2022 - Current
Recording Engineer
Self Employed Services
03.2020 - Current
Bilingual Phone Representative
Car Trackers
05.2017 - Current