Robert W. "Will" Downs IV

• Partner with sellers to to market properties fairly and favorably, buyers to find ideal homes based on need and budget.
• Compare area properties to determine competitive market prices.

• Partnered with branch associates to exceed business and personal goals; celebrated 100% of advisors as Achiever last year; delivered optimal client experience, consistently exceeding 72% goal for client satisfaction & loyalty.
• Recruited, interviewed, hired, and coached internal and external associates; continual promotion, virtually no attrition.

Field Training Director/Senior Facilitator

• Onboarded new hires in branch and phone channels; implemented mentoring programs to promote learning and development.
• Delivered expert facilitation of new hire and upskill programs, exhibiting mastery of consultative selling, outbound calling, and product positioning.

Manager/Team Leader

• Executed on quality, productivity, utilization of client interactions and inbound workloads; engaged teams of 10-25 in various organizations.
• Built and maintained effective, long-term relationships with multiple business partners and peers.