WILL GRANVILLE

Seasoned COLLECTOR offering 13 years' expertise in billing and collections and success in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization.

Fifth Third Bank

• October 2021 to March 9th 2022
• 50019674 Multi-Stage Collector I
• General Overview

Under direct supervision, collects and documents Mid-Stage, Late Stage and High Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects on all non-mortgage products, utilizing multiple systems. Position has direct impact to prevent bank losses in excess of $70MM per year.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

• Pursues communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to resolve delinquency.
• Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc., exist to reduce the loss to Fifth Third (loan modifications, Deferments/Re-ages etc.).
• Identify, evaluate, and resolve reasons for delinquency.
• Record all collection efforts via the collection system ensuring that all accounts are noted accurately.
• Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.
• Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.
• Record all collection efforts via the collection system insuring that all accounts are noted accurately.
• Execute department strategy plan to collect delinquent accounts.
• Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.
• Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines.
• Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.
• Review daily reports to identify job performance month to date and task completion.
• Insures completion of all projects and/or additional assignments assigned to them.
• Perform other duties as business needs dictate as directed by management

• I work collection accounts for B2B clients. Currently, I have over 1,000, past due clients. My main responsibilities include the following:
• Work with the our labs to help facilitate payment by providing our client's the correct billing, PO numbers, and pricing. We also download and work on Aging reports ( V-lookups) to determine the Top 20 of our most deliquent accounts.
• The ERP that I currently work with is the following: NAV

• I play softball through our church on Monday's at rumpke.
• I also enjoy working out and working in the yard when it's nice outside