William Huffman
Saint Augustine,FL
Summary
Dynamic MIS Tech 1 with a proven track record at Clay County Board Of County Commissioners, adept in Genetec security systems and Knox Boxes configuration. Excelled in deploying projects under tight deadlines, enhancing customer satisfaction through expert troubleshooting and personable service. Holds Genetec Level 3 Certification and is renowned for technical and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MIS Tech 1
Clay County Board Of County Commisoners
Green Cove Springs, FL
05.2022 - Current
- Handled multiple simultaneous deployment projects against strict deadlines.
- Installed, configured, and repaired various devices and system components.
- Ran wires between components and to outside cable systems.
- Resolved conflicts between users when accessing shared resources on the network.
- Oversaw, configured, and deployed the Genetec security system.
- Configuration and installation of Knox Boxes, and configuration of the Knox user's.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Associate II
Merrell
Saint Augustine, FL
05.2020 - 04.2022
- Processed credit card transactions quickly and securely.
- Described merchandise and explained use, operation and care.
- Organized stockroom shelves according to size, color or style.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Science - Information Technology
University of North Florida
Jacksonville, FL08-2024
Skills
- Well-versed in programming and configuration of Knox Boxes and Sierra's
- Genetec Level 3 Certification
- Well-versed in Microsoft products
- Trained in MDMs such as Meraki and Intune
- Great people and customer service skills
- Technical troubleshooting
- Data cabling
Certification
- Security Center Synergis™ Technical Certification
- Security Center OmniCast™ Technical Certification
- Security Center Enterprise™ Technical Certification
- CJIS Security and Privacy: Privileged Role
Timeline
MIS Tech 1
Clay County Board Of County Commisoners
05.2022 - Current
Sales Associate II
Merrell
05.2020 - 04.2022
- Security Center Synergis™ Technical Certification
- Security Center OmniCast™ Technical Certification
- Security Center Enterprise™ Technical Certification
- CJIS Security and Privacy: Privileged Role
Bachelor of Science - Information Technology
University of North Florida
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