WILL MATTHEWS
ALBUQUERQUE,NM
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Ability to analyze and solve complex problems quickly. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Hajoca Corporation
Albuquerque, NM
08.2022 - Current
- Managed a team of 17 in conjunction with the general manager
- Instituted programs that led to the financial success of the business including; counter day promotions, rebate programs, and delivery service
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed immense product knowledge of the HVAC/Plumbing sector in order to provide excellent customer service
- Instituted programs to increase customer wallet share, including vendor managed inventory and extended hours.
- Worked one-on-one with all members of the team in order to create a focus on teammate development and achievement
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
Bartender
La Cumbre Brewing Company
Albuquerque, NM
09.2021 - 08.2022
- Demonstrated the ability to perform under immense stress in a high intensity environment
- Consistently multi-tasked on a variety of objectives while maintaining a calm and confident demeanor
- Met customer, business operations and server needs with minimal errors or delays.
Advocate Coach
New Mexico Kids Matter
Albuquerque, NM
01.2021 - 11.2021
- Coordinate support services for children within the foster care system between both governmental and non-governmental agencies
- Manage up to 25 volunteers: provide performance feedback, direct to appropriate resources, supervise interactions with youth, encourage growth and development
- Work in cooperation with other staff members on development of new curriculum
- Identified appropriate community resources and provided referrals for services.
- Communicated with parents and guardians on ongoing basis through face-to-face meetings, newsletters and phone calls.
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions.
- Managed caseloads effectively, ensuring all clients received timely and personalized assistance.
Youth Development Specialist
Sandhill Center
Los Lunas, NM
02.2020 - 06.2020
- Provided direct care to youth ages 7-13 with significant mental illness living in the RTC (Residential Treatment Center)
- Organized daily activities, provided food, bathing, and medications
- De-escalated and redirected high risk behaviors in order to ensure safety for other residents within the RTC
- Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations and program outreach.
- Assisted with developing goals and improvement plans for each objective.
Bartender/Server
Tractor Brewing Company
Albuquerque, NM
08.2019 - 03.2020
- Provided excellent customer service to patrons of the establishment
- Served as a friendly, hardworking, and punctual employee
- Worked as an integral member of the staff to facilitate a positive experience for the customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Tennis Instructor
El Gancho Fitness, Swim & Racquet Club
Santa Fe, NM
05.2013 - 08.2019
- Organized and ran the summer and after school program at the facility
- Led group instruction 30 hours per week by implementing individualized instructional plans and maintaining order between students as young as 8 years old.
- Assessed student skills and tendencies to identify places for improvement and skill level.
- Communicated effectively with coaches and fellow athletes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
ABA Technician
Centria Healthcare
Albuquerque, NM
03.2016 - 05.2017
- Worked one-on-one with client and their family to facilitate a more effective relationship
- Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
- Assembled, maintained and analyzed data gathered during student sessions, completed daily treatment logs and consistently submitted timely written and verbal progress reports.
- Provided direct client care and group treatment while utilizing combinations of intensive teaching and natural environment training arrangements.
- Maintained thorough records and submitted timely reports of project activities, findings and recommendations.
Education
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM05.2016
Master of Arts - Educational Psychology
University of New Mexico
Albuquerque, NM12.2020
Skills
- Behavior standards
- Data evaluation
- Critical Thinking
- Learning assessments
- Behavioral/cognitive skills development
- Curriculum development
- Communication
- Public speaking
- Program coordination
- Organization
- Multitasking
- Customer Service
Timeline
Assistant Manager
Hajoca Corporation
08.2022 - Current
Bartender
La Cumbre Brewing Company
09.2021 - 08.2022
Advocate Coach
New Mexico Kids Matter
01.2021 - 11.2021
Youth Development Specialist
Sandhill Center
02.2020 - 06.2020
Bartender/Server
Tractor Brewing Company
08.2019 - 03.2020
ABA Technician
Centria Healthcare
03.2016 - 05.2017
Tennis Instructor
El Gancho Fitness, Swim & Racquet Club
05.2013 - 08.2019
Bachelor of Science - Psychology
University of New Mexico
Master of Arts - Educational Psychology
University of New Mexico