Will Riley
Burlington,IA
Summary
Enthusiastic IT Technician eager to contribute to team success through hard work, attention to detail and communication skills. Motivated to learn, grow and excel in the Tech Industry.
Overview
2
2
years of professional experience
Work History
Cashier/Dining Room Attendant
Panera Bread
Burlington, IA
08.2019 - 03.2020
- Greeted customers and answered any questions.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Provided attentive service and proactively assessed guest needs.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed dishes to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Provided attentive service and proactively assessed guest needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Golf Cart/Range Attendant
Burlington Golf Club
Burlington, IA
04.2018 - 10.2018
- Greeted club members and assisted them by cleaning their clubs and brought out carts for specific tee times.
- Used Plunger and Ranger to recover range balls.
- Cleaned and Prepared golf carts for members use by stocking pencils, tees, scorecards and towels.
- Helped members retrieve missing items (e.g. clubs, sun glasses, towels, etc).
Education
Associate of Applied Science - Network Administration & Cyber Security
Southeastern Community College
West Burlington, IA05.2020
High School Diploma -
Burlington Notre Dame High School
Burlington, IA05.2019
Skills
- Troubleshooting and Diagnostics
- Virus and malware prevention
- Customer service
- Performance improvement
- Interactive communication skills
- Hospitality service expertise
- Relationship development
- Problem resolution
- MS Office
- Hardware and software installation
- Network component installations
- Operating system testing
- Help desk support
- Wireless Networking
- Web Security
Timeline
Cashier/Dining Room Attendant
Panera Bread
08.2019 - 03.2020
Golf Cart/Range Attendant
Burlington Golf Club
04.2018 - 10.2018
Associate of Applied Science - Network Administration & Cyber Security
Southeastern Community College
High School Diploma -
Burlington Notre Dame High School