Will Stivers
Lexington,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skills including outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
New Associate Coach
The Home Depot Inc
Lexington, KY
02.2022 - Current
- Trained newly hired top talent to fill key positions and maximize productivity.
- Resolved any issues raised by participants during the training session promptly.
- Provided feedback on employee performance based on observed results during training sessions.
- Encouraged open communication among new employees by encouraging conversations surrounding questions about important tasks.
Customer Service Representative
The Home Depot Inc
Lexington, KY
11.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided excellent customer service to resolve customer complaints promptly.
- Developed strong customer relationships to encourage repeat business.
Order Fulfillment Associate
The Home Depot Inc
Lexington, KY
11.2020 - Current
- Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
- Pulled and packed products from shelves based on customer orders.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Operated forklift, pallet jack, or other equipment as needed.
- Resolved customer inquiries regarding order status and delivery.
- Handled returns and exchanges efficiently according to policy guidelines.
Education
Bachelor of Science - Communications
University of Kentucky
Lexington, KY05-2024
Skills
- Problem Resolution
- Multi-Task Management
- Active Listening
- Positive and Professional
- Dispute Resolution
- Packing Expertise
- Warehouse Operations
- Order Picking
- Customer Service
- Order Processing
- Excellent Communication
- Forklift Operation
- Team Leadership
- Willing to Learn
Accomplishments
- 30 "Homer" awards (Individual recognition for outstanding effort)
- Dean's List Fall 2021-Spring 2024
- Graduating from The University of Kentucky in 6 semesters
Timeline
New Associate Coach
The Home Depot Inc
02.2022 - Current
Customer Service Representative
The Home Depot Inc
11.2021 - Current
Order Fulfillment Associate
The Home Depot Inc
11.2020 - Current
Bachelor of Science - Communications
University of Kentucky