WILL VARGAS
Zephyrhills,FL
Summary
I'm a energetic and optimistic Senior Consumer Lending Representative with over 20 years of professional experience in assisting customers / members. I am also a highly motivated person , who always strives to learn and develop new skills and will easily adapt to new roles & changes. Will is always looking to grow professionally and as a person. Will is also open to coaching and feedback.
Overview
22
22
years of professional experience
Work History
BANK SALES AND SERVICE CENTER REPRESENTAIVE I
USAA Federal Savings Bank
02.2016 - Current
- As a Senior MSR was selected multiple times to help train & assist newly hired employees during their pipeline classes.
- Helped applicants obtain information for loan applications and answer questions about processes.
- Helped Members review loan agreements to verify completeness and accuracy according to applicable policies.
- Listened carefully to members complaints and swiftly resolved issues by taking appropriate action.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Assisted applicants to obtain information to streamline loan application process, fielding questions regarding steps.
- Help members apply for loans and specified terms, referring applications outside those limits to Underwriters.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Contributed to team objectives in fast-paced environment.
Store Manager
RadioShack
08.2013 - 12.2015
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Boosted sales by cultivating customer rapport and delivering superior customer service.
Loss Prevention Manager & Dept Manager
Walmart
06.2003 - 08.2013
- Reviewed loss prevention exception reports and cash discrepancies.
- Interviewed individuals suspected of internal theft or shoplifting.
- Maintained documents of all loss prevention activity.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Developed and facilitated training programs and materials on loss prevention practices, policies and operations.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Recommended loss investigation procedures to retail establishments.
- Trained , Hired and Recruited teams on effective ways to support loss prevention initiatives and programs.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Supported theft prosecution by appearing in court hearings to provide eyewitness testimony, offering honest and comprehensive account of events.
- Implemented both individual and group training for executive and loss prevention personnel.
Assistant Store Manager
Blockbuster Video
01.2001 - 01.2003
- Coached and developed store associates through formal and informal interactions.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
Social Sciences
- Honor Roll Student
- Member of IEX
- Elected Captain of MEN'S BASKETBALL TEAM
High School Diploma -
05.1996
Skills
- Background checks
- Candidate pipeline development
- Applicant sourcing
- Employment verification
- Employee supervision and motivation
- Team-oriented
- Employee training
- Outstanding communication skills
- Project management
- Customer retention
- Employee development
- Recruiting and hiring
- Professional Relationships
- Effective Customer Communication
- High-Volume Environments
- Communications Strategies
- Customer Needs Assessment
- Productivity Standards
- Store Layouts
- Merchandising
- Upselling
- Restocking
- Digital banking products and services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
BANK SALES AND SERVICE CENTER REPRESENTAIVE I - USAA Federal Savings Bank
02.2016 - Current
Store Manager - RadioShack
08.2013 - 12.2015
Loss Prevention Manager & Dept Manager - Walmart
06.2003 - 08.2013
Assistant Store Manager - Blockbuster Video
01.2001 - 01.2003
UNIVERSIDAD DE PUERTO RICO - , Social Sciences
DOMINGO APONTE COLLAZO - High School Diploma,