Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jennifer Perez-Duenas
Baltimore,MD
Work Preference
Summary
Goal-oriented Sales Representative with a proven track record of exceeding sales targets. Proficient in CRM software and building rapport with clients to enhance customer satisfaction.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
Work History
Call Center Sales Representative/Crew Trainer
HomeFix Remodeling & Construction
Baltimore, MD
01.2013 - 05.2022
- Exceeded sales targets through effective communication and relationship-building with clients.
- Utilized CRM software to manage customer interactions and track sales progress efficiently.
- Conducted product demonstrations, showcasing features and benefits to potential customers.
- Trained new team members on best practices for handling customer inquiries and sales processes.
- Developed product knowledge to effectively address customer inquiries and objections.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
Administrative Assistant to the Director
Office of the Inspector General (OIG)
Baltimore, MD
02.2012 - 12.2012
- Organized and maintained confidential documents for the Director, ensuring compliance with OIG protocols.
- Coordinated scheduling and logistics for meetings, optimizing time management and departmental efficiency.
- Streamlined communication processes between departments, enhancing collaboration and response times.
- Developed and implemented filing systems that improved document retrieval speed and accuracy.
- Trained new administrative staff on best practices and office procedures, fostering a knowledgeable team environment.
Administrative Clerk
Department of Social Services
Baltimore, MD
01.2010 - 12.2011
- Processed client applications, ensuring compliance with regulations and timely response.
- Managed appointment scheduling, optimizing staff resources and client access to services.
- Maintained accurate client records using case management software to enhance data retrieval efficiency.
- Assisted in training new clerical staff on departmental procedures and office protocols.
- Entered data into system and updated customer contacts with information to keep records current.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Education
Intense Job Training
STRIVE Baltimore
Baltimore, MD06-2011
Human And Social Services
Harrisburg Area Community College
Gettysburg, PA 08.2004 - 08.2007
High School Diploma -
Gettysburg Area High School
Gettysburg, PA 08.1997 - 06.2002
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD 06.2026 - 06.2028
Skills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- CRM software
- Call handling
- Sales proficiency
- Outbound and inbound calls
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- HR policies implementation
- Background checks
- Workforce planning
- Exit interviews
- Performance appraisals
- Labor relations
- Interviewing techniques
- Microsoft office proficiency
- HR guidance
- Personnel information systems
- Orientation preparation
- Teamwork
- Problem-solving abilities
- Multitasking
- Onboarding, training, and development
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Bachelor of Science - Psychology
University of Maryland Global Campus
06.2026 - 06.2028
Call Center Sales Representative/Crew Trainer
HomeFix Remodeling & Construction
01.2013 - 05.2022
Administrative Assistant to the Director
Office of the Inspector General (OIG)
02.2012 - 12.2012
Administrative Clerk
Department of Social Services
01.2010 - 12.2011
Human And Social Services
Harrisburg Area Community College
08.2004 - 08.2007
High School Diploma -
Gettysburg Area High School
08.1997 - 06.2002
Intense Job Training
STRIVE Baltimore