Willa Foster
Kingsport,TN
Overview
16
16
years of professional experience
Work History
Receiving Associate
Gerod Lee
Kingsport, TN
09.2023 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Recorded regular progress and issues with products.
Call Center Agent
TTEC
Weber City, VA
12.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Monitoring and Evaluation Officer
Dr Charles Walsh
Kingsport, TN
02.2015 - 05.2019
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Communicated regularly with customers concerning data exchange and technology integration.
Daycare Assistant
Mary Willett
Kingsport, TN
11.2007 - 06.2013
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Certificate Of Completion - Personal Development
The Pacific Institute
Seattle, WA06.2016
Semester 1 - Social Work
Hiwassee College
Madisonville, TN02.1990
Standard - Social Studies Education
Dobyns - Bennett High School
Kingsport, TN05.1989
Skills
- Customer Experience
- Professional Relationships
- Environmental Compliance
- Palletizer Safety
- Task Delegation
- Records Accuracy
- Company Guidelines
- Customer Satisfaction
- Critical Thinking
- Reading Comprehension
- Filing Experience
- Customer Care
- Status Updates
- Work Assignments
- Damage Identification and Reporting
- Administrative Support
- Surface Work
- Damage Investigation
- Environmental Impact Control
- Outbound Calls
- Resource Allocation
- Web-Based Communication
- Corrective Actions
- Accurate Documentation Preparation
- Intake Coordination
- Strategic Goals
- Complex Problem-Solving
- Pattern Recognition
- Special Projects
- Employee Retention
- Safety
- Scheduling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Receiving Associate
Gerod Lee
09.2023 - Current
Call Center Agent
TTEC
12.2019 - 03.2020
Monitoring and Evaluation Officer
Dr Charles Walsh
02.2015 - 05.2019
Daycare Assistant
Mary Willett
11.2007 - 06.2013
Certificate Of Completion - Personal Development
The Pacific Institute
Semester 1 - Social Work
Hiwassee College
Standard - Social Studies Education
Dobyns - Bennett High School