Willa Pidgeon
Boise,ID
Summary
Knowledgeable and dedicated customer service professional with 20+ years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Playground Attendant
Monroe Elementary School
08.2023 - Current
- Oversaw 20+ children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
- Resolved student conflicts when necessary.
- Maintain adherence to school conduct and safety protocols.
- Communicated with faculty to report incidents or conduct violations.
- Administered basic first aid to treat injuries or illnesses.
Personal Gardener
Self Employed
03.2019 - 08.2023
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
Barista Supervisor
Dawson Taylor Coffee Roasters
11.2016 - 09.2017
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Salesperson Health and Beauty
Boise Consumer Co-op
05.2010 - 03.2012
- Managed 10 product lines to help maintain full and consistent product.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Completed the Zingerman's customer service training course.
- Educated new sales staff on store policies and customer support operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Barista Manager
Dawson Taylor Coffee Roasters
06.2004 - 04.2010
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Arts - Art History
Boise State University
Boise, ID12.2008
Associate of Arts - Photography And Ceramics
Cottey College
Nevada, MO05.2003
High School Diploma -
Borah High School
Boise, ID05.2001
Skills
- Customer Service
- Communication Skills
- Multitasking and Organization
- Dedicated Team Player
- Money Handling Abilities
- Calm and Professional Under Pressure
- Time Management
- POS Systems
- Teamwork and Collaboration
- Problem-Solving
- Dependable and Responsible
gardening
I love to have my hands in the dirt and watch what I planted and nurtured grow into something incredible.
Timeline
Playground Attendant
Monroe Elementary School
08.2023 - Current
Personal Gardener
Self Employed
03.2019 - 08.2023
Barista Supervisor
Dawson Taylor Coffee Roasters
11.2016 - 09.2017
Salesperson Health and Beauty
Boise Consumer Co-op
05.2010 - 03.2012
Barista Manager
Dawson Taylor Coffee Roasters
06.2004 - 04.2010
Bachelor of Arts - Art History
Boise State University
Associate of Arts - Photography And Ceramics
Cottey College
High School Diploma -
Borah High School
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