Willa Bay Breunich

· Greeted and checked in guests, providing a welcoming and professional experience.

· Answered inquiries and resolved issues promptly to ensure guest satisfaction.

· Addressed guest concerns and complaints in a professional manner, turning negative experiences into positive ones.

· Promoted hotel services, amenities, and promotions to guests, increasing revenue through upselling.

Seasonal Position

· Researched and innovated advertising strategies, enhancing information comparison methods to optimize ad effectiveness.

· Designed and finalized two compelling invitations for the Skyline Cruises Holiday brochure utilizing Canva to create multiple samples.

· Advanced proficiency in Excel by systematically organizing and analyzing large datasets, including emails, names, and establishments, to support business operations.

Seasonal Position

· Greeted and checked in athletes, ensuring a positive and welcoming experience.

· Collaborated with team members to address customer concerns and improve overall service.

· Conducted regular inspections of studios to ensure cleanliness and proper functionality.

Seasonal Position

· Provided comprehensive support to the Head of Student Services, ensuring a welcoming and supportive environment for international student athletes. Responsible for check-in for room and board, prompt resolution of diverse student concerns, and proactive engagement in creating a nurturing setting for global students.

· Organized medical and confidential paperwork for the student athletes, gave campus tours to students and parents, completed various room checks to make sure the student’s rooms remained in proper condition.

Seasonal Position during the years of 2020-2022

· Created a successful program for students in private and public lessons.

· Collaboratively developed customized training programs for players, focusing on individual goals.