Willam Smith
Monroe,NC
Summary
Results-driven Data Management Analyst with a proven track record at Get Insured, skilled in advanced data analysis and project management. Expert in identifying trends in large datasets, developing predictive models, and enhancing data integrity. Strong attention to detail and critical thinking abilities ensure actionable insights that drive business outcomes.
Experienced with database management, data analysis, and data quality assurance. Utilizes advanced analytical skills to improve data processes and ensure accuracy. Knowledge of industry best practices and data governance principles.
Personable and reliable, with positive attitude and strong work ethic. Possesses understanding of inventory management and stock replenishment, utilizing organizational skills and attention to detail. Committed to maintaining well-organized and efficient work environment to ensure smooth operations.
Overview
4
4
years of professional experience
Work History
Data Management Analyst
Get Insured
Bella Ave, Mountain View CA 94043
06.2024 - Current
- Trained team members on best practices for data management and analysis tools.
- Trained new hires on best practices related to data integrity, security protocols, and efficient file management techniques.
- Assisted in developing predictive models to forecast business outcomes based on historical data trends.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Use Cx One Mpower to make schedules for employees
- Monitor state queues for call queue blockage
Customer Service Rep/Overnight Stocker
Walmart
Matthews, NC
09.2022 - 01.2024
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Assisted customer with returns
- Assisted customers with items in store
- Stock Shelf's at a timely manner
- Stocked designated items on shelves, end caps and displays.
Education
Associate of Science - IT Network Security
Central Piedmont Community College
Charlotte, NC02.2027
Skills
- Attention to detail
- Advanced Excel
- Project management
- Data analysis
- Large dataset management
- Python programming
- Customer service
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Spreadsheets
- Shelf stocking
- Heavy lifting
- Merchandise stocking
- Critical thinking
- Active listening
- Call center experience
- Conflict resolution
Timeline
Data Management Analyst
Get Insured
06.2024 - Current
Customer Service Rep/Overnight Stocker
Walmart
09.2022 - 01.2024
Associate of Science - IT Network Security
Central Piedmont Community College