Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Chairperson
Greater Bergen Community Action
Jersey City, New Jersey
2019.09 - 2021.10
Chaired shareholder meetings, disseminating information and fielded questions.
Provided recommendations on board of directors on group's effectiveness, actions and future plans.
Compiled and analyzed metrics for detailed reporting and informed business planning.
Facilitated decision making by building consensus and developing solutions.
Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
Managed workflow and calendars of Chairman's office to support meeting planning and development.
Led organization in setting goals and strategies.
Helped record, compile, summarize and analyze data.
Customer Service Assistant
Greater Bergen Community Action
Jersey City, NJ
2019.09 - 2021.10
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Managed 3+ incoming calls each day with utmost professionalism and knowledgeable service.
Responded proactively and positively to rapid change.
Sought ways to improve processes and services provided.
Communicated professionally with colleagues, freelancers and clients.
Data Entry Typist
Greater Bergen Community Action
Jersey City, NJ
2019.09 - 2021.10
Scanned documents and saved in database to keep records of essential organizational information.
Added documents to file records and created new records to support filing needs.
Identified data entry errors and reported to necessary departments.
Completed data entry tasks with accuracy and efficiency.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Volunteer
Greater Bergen Community Action
Jersey City, NJ
2019.09 - 2021.10
Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
Volunteered with groups and organizations to help make measurable differences for program recipients.
Used strong interpersonal communication skills to convey information to others.
Organized and managed events and projects as part of community support services.
Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
Teamed with community organizations and government agencies to increase outreach and service utilization.
Education
MBA - Project Management
University of Phoenix
Tempe, AZ
11.2021
Bachelor of Science - Communications
University of Phoenix
Tempe, AZ
08.2019
Associate of Science - Nursing
Inter American University of Puerto Rico Guayama
Guayama, PR
06.2010
Skills
Meeting leadership
Critical Thinking
Self-Motivated
Organization and Time Management
Budgeting
Bilingual (Spanish)
Timeline
Chairperson
Greater Bergen Community Action
2019.09 - 2021.10
Customer Service Assistant
Greater Bergen Community Action
2019.09 - 2021.10
Data Entry Typist
Greater Bergen Community Action
2019.09 - 2021.10
Volunteer
Greater Bergen Community Action
2019.09 - 2021.10
MBA - Project Management
University of Phoenix
Bachelor of Science - Communications
University of Phoenix
Associate of Science - Nursing
Inter American University of Puerto Rico Guayama
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