Willania Ortiz
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Chairperson
Greater Bergen Community Action
Jersey City, New Jersey
09.2019 - 10.2021
- Chaired shareholder meetings, disseminating information and fielded questions.
- Provided recommendations on board of directors on group's effectiveness, actions and future plans.
- Compiled and analyzed metrics for detailed reporting and informed business planning.
- Facilitated decision making by building consensus and developing solutions.
- Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
- Managed workflow and calendars of Chairman's office to support meeting planning and development.
- Led organization in setting goals and strategies.
- Helped record, compile, summarize and analyze data.
Customer Service Assistant
Greater Bergen Community Action
Jersey City, NJ
09.2019 - 10.2021
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 3+ incoming calls each day with utmost professionalism and knowledgeable service.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Communicated professionally with colleagues, freelancers and clients.
Data Entry Typist
Greater Bergen Community Action
Jersey City, NJ
09.2019 - 10.2021
- Scanned documents and saved in database to keep records of essential organizational information.
- Added documents to file records and created new records to support filing needs.
- Identified data entry errors and reported to necessary departments.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
Volunteer
Greater Bergen Community Action
Jersey City, NJ
09.2019 - 10.2021
- Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Used strong interpersonal communication skills to convey information to others.
- Organized and managed events and projects as part of community support services.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Teamed with community organizations and government agencies to increase outreach and service utilization.
Education
MBA - Project Management
University of Phoenix
Tempe, AZ11.2021
Bachelor of Science - Communications
University of Phoenix
Tempe, AZ08.2019
Associate of Science - Nursing
Inter American University of Puerto Rico Guayama
Guayama, PR06.2010
Skills
- Meeting leadership
- Critical Thinking
- Self-Motivated
- Organization and Time Management
- Budgeting
- Bilingual (Spanish)
Timeline
Chairperson
Greater Bergen Community Action
09.2019 - 10.2021
Customer Service Assistant
Greater Bergen Community Action
09.2019 - 10.2021
Data Entry Typist
Greater Bergen Community Action
09.2019 - 10.2021
Volunteer
Greater Bergen Community Action
09.2019 - 10.2021
MBA - Project Management
University of Phoenix
Bachelor of Science - Communications
University of Phoenix
Associate of Science - Nursing
Inter American University of Puerto Rico Guayama
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