Professional Summary
Overview
Work History
Education
Skills
Timeline

Willard Harris

Lab Corp Of America
Camden Wyoming,DE
45
years of professional experience

Experienced with handling medical deliveries, ensuring timely and secure transport of specimens and supplies. Utilizes expertise in route optimization and adherence to healthcare protocols to maintain service quality. Track record of effective communication with medical staff and flexibility in adapting to changing delivery requirements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Knowledgeable Medical Specimen Courier with solid background in managing time-sensitive medical deliveries and ensuring compliance with healthcare regulations. Successfully executed critical deliveries while maintaining integrity and confidentiality of medical specimens. Demonstrated proficiency in route optimization and effective communication with healthcare providers.

Work History

Service Representative/Medical Courier

30 Years
Lab Corp Of America | 10.1996 - Current
  • Prioritized customer needs, maintained a strong work ethic, and demonstrated a commitment to excellence in every aspect of the role.
  • Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Developed relationships with clients, fostering trust and reliability in service provision.
  • Oversaw compliance with OSHA regulations and company policies regarding transport safety.
  • Maintained accurate records of deliveries and pickups using electronic tracking systems.
  • Ensured timely and safe delivery of medical supplies and specimens.
  • Responded proactively and positively to rapid changes.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Escalated issues to the supervisor for immediate remediation.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Managed delivery route for optimal use of time and fuel.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Supported patient confidentiality by complying with HIPAA regulations during all deliveries.
  • Reduced risk of specimen contamination, meticulously following handling guidelines.
  • Maintained strict adherence to safety protocols during transport, ensuring specimen integrity.
  • Trained new couriers on safety protocols and operational procedures.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Reduced transportation costs through effective fuel management and regular vehicle maintenance checks.
  • Conducted routine vehicle maintenance checks to ensure safety and reliability of transport.
  • Minimized delivery errors, carefully verifying recipient information and delivery contents.
  • Communicated with dispatch and customers for accurate delivery information.

Courier Driver

10 Years 1 Month
Brooks Armored/Courier Service | 07.1986 - 08.1996
  • Delivered time-sensitive packages securely and efficiently across designated routes.
  • Operated specialized courier vehicles while adhering to traffic regulations and safety protocols.
  • Maintained accurate delivery logs to ensure compliance with company standards.
  • Communicated effectively with clients to confirm delivery details and address concerns.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
  • Escalated issues to supervisor for immediate remediation.
  • Managed delivery route for optimal use of time and fuel.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.

Telecommunications Technician/Network Operator

13 Years
United States Army/National Guard | 08.1981 - 08.1994
  • Troubleshot network issues, improving communication reliability across units.
  • Installed and maintained telecommunications systems to ensure operational readiness.
  • Coordinated equipment upgrades, enhancing technological capabilities for mission success.
  • Conducted routine inspections on telecommunication devices to ensure compliance with military standards.
  • Trained personnel on proper use of communication tools, fostering team efficiency and effectiveness.
  • Installed and configured new devices and system components.
  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Facilitated team knowledge sharing by conducting training sessions on new technology integrations.
  • Collaborated with teams to implement network upgrades, improving overall system capabilities.
  • Successfully migrated legacy systems to modern platforms, ensuring seamless integration and minimal disruption.
  • Maintained up-to-date documentation of network configurations, changes, and troubleshooting procedures to minimize future issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Maintained optimal equipment operations, system performance and data availability with proactive maintenance and upgrading of hardware, cabling, and software.

Construction Site Laborer

1 Year 1 Month
Disabatino Construction | 07.1985 - 08.1986
  • Operated heavy machinery to assist in site preparation and material handling.
  • Assisted skilled tradespeople in various construction tasks, including framing and drywall installation.
  • Collaborated with team members to ensure adherence to safety protocols and site regulations.
  • Maintained clean and organized work areas to improve efficiency and safety standards.
  • Assisted skilled tradespeople with their duties, improving overall efficiency of the job site while gaining valuable hands-on experience.
  • Demonstrated adaptability by quickly learning new tools or techniques when required, increasing versatility within the team.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in a fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Provided labor support to carpenters, masons and other skilled trades.

Education

High School Diploma

Christiana High School | 190 Salem Church Road, Newark, DE 19713 | 05-1980

Bussines Administration Study Course

Skills

Route management
Client assistance
Customer relations
Service standard compliance
Database maintenance
Emergency response
Materials handling
Organization
Prioritization
Administrative support
Reading comprehension

Timeline

Service Representative/Medical Courier

Lab Corp Of America
10.1996 - CurrentRead More

Courier Driver

Brooks Armored/Courier Service
07.1986 - 08.1996Read More

Construction Site Laborer

Disabatino Construction
07.1985 - 08.1986Read More

Telecommunications Technician/Network Operator

United States Army/National Guard
08.1981 - 08.1994Read More

Christiana High School

High School Diploma
Read More
Willard Harris