WILLARD HOLLOWAY
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Systems Specialist
Sacramento Native American Health Center
Sacramento
08.2022 - 06.2024
- Support end users with issues regarding Windows 10 and 11, NextGen, i2i, Outlook and Dialpad, setting up and installing PC’s, printers and scanners, Creating, maintaining and deactivating Sonitrol access cards for building security, Creating new user accounts in NextGen and LDAP as well as creating new users in Active Directory, performing workstation setups and relocating users and workstations, troubleshooting of Windows, Microsoft 365, NextGen, i2i, Dialpad, printers and other various devices and applications.
Phone Support Representative
Voxpro Group
Folsom
08.2016 - 04.2017
- Receive phone calls from and call back customers and assist with troubleshooting Nest Learning Thermostats and HVAC systems, Nest Protect smoke alarm and CO detectors, Dropcam and Nest Cam Indoor and Outdoor cameras, light network troubleshooting
- Record and document cases using SalesForce, creating RMA’s and HWR’s for defective units, look up orders and order statuses using Hybris, escalate to Tier 2 support as needed.
Online Computer Technician
Nerds On Call
01.2016 - 04.2016
- Received incoming and made phone calls, connected to client’s computers via LogMeIn and resolved various issues, ranging from network issues to printer problems, emails, updating to and rolling back from Windows 10, recovering passwords, performing tune ups and malware removal and documenting issues and resolutions and creating new and updating new and previous tickets through LogMeIn Technician’s Console.
PC
Insight Global/United Health Group
07.2015 - 09.2015
- Participated in the installation, deployment and testing of new PC’s and laptops, connecting them to the corporate network and connecting to network printers, installing and testing new printers and scanners and documenting PC serial numbers and sending and documenting old printers and scanners into inventory
- Also assisted end-users with resolving various PC issues.
Desktop Technician/Boots
U.C. Davis Hospital
01.2015 - 06.2015
- On The Ground Technical Support
- Participated in campus-wide migration from Lotus Notes to Office 365, giving Tier 0 and Tier 1 technical support to end-users and assisting them in setting up Microsoft Outlook, Lync and Outlook Web Application, providing support for Kerberos password issues, calendars, e-mail and contacts
- Participated in the decryption of Lotus Notes archived e-mails for migration to Outlook
- Also assisted with service tickets for the I.T
- Department, including installations of monitors and printers, imaging new computers, locating and tagging Workstations On Wheels (W.O.W.s) and other various I.T
- Projects.
Rework Technician/MacBook Teardown Specialist
Volt Workforce Solutions/Apple
08.2013 - 11.2013
- Visually inspected and processed iPhones and iPads, participated in complete teardowns of MacBook laptops, inspected and processed LCD’s and memory
- Asset Management and Tracking, Detailed Daily Reporting.
Server Room Technician
Juniper Networks
06.2013 - 06.2013
- Un-cabled and de-racked server blades and switches for relocation, repopulated servers into racks and ran cabling according to schematics
- Cleaned up server rooms and prepped racks for population and relocation of servers
- Assisted with disconnection and reconnection of workstations for relocation to different sites.
Support Technician
Murphy, McKay and Associates
05.2011 - 06.2013
- Manage/Install Network Cabling, Configuration of Server Racks/Chassis, Workstation Configuration and Installation (Deployment), Telephony Hardware and Cabling Deployment
- Planning, Asset Management, Reporting and Quality Assurance/Control.
Project Support Technician
Smiths Medical/U.C. Davis Hospital
03.2013 - 03.2013
- Tested and upgraded medical pumps, retested equipment for quality control, documented all procedures performed and equipment upgraded.
Helpdesk Analyst / Field Technician
JP Morgan Chase
10.2008 - 11.2008
- Supported IT project rollouts, system upgrades and enterprise-wide maintenance
- Provided remote technical assistance to computer end-users and field technicians
- Daily reporting, asset tracking, troubleshooting, quality assurance, cable management.
Skills
- Skillset
- Identifying and troubleshooting components of Motherboards, Processors, Memory, Storage Devices, Power Supplies, Display Devices, Adaptor Cards, Ports and Cables
- Installing, Configuring and Optimizing PC Components
- Identifying Tools and Diagnostics for PC Components
- Performing Preventative Maintenance on PCs, Diagnostic Resources
- Optimizing, Installing, Upgrading and Migrations of Windows9x, Windows 2000 and Windows XP, Vista, Windows 7 and Windows Server
- Installing, Configuring, Troubleshooting and Upgrading Printers and Scanners
- Installing, Configuring and Troubleshooting Networks, Networking tools and Diagnostics, Preventative Network Maintenance
- Understanding Network Security, Security Solutions, Understanding Security Baselines, Auditing and Logging, Windows 7 network deployment images and batch file installations
Certification
CompTIA A+ Certified
CompTIA Network+ Certified
Microsoft Certified Professional - Windows XP Certified
Microsoft Certified Technology Specialist - Windows 7 Certified
Timeline
Information Systems Specialist
Sacramento Native American Health Center
08.2022 - 06.2024
Phone Support Representative
Voxpro Group
08.2016 - 04.2017
Online Computer Technician
Nerds On Call
01.2016 - 04.2016
PC
Insight Global/United Health Group
07.2015 - 09.2015
Desktop Technician/Boots
U.C. Davis Hospital
01.2015 - 06.2015
Rework Technician/MacBook Teardown Specialist
Volt Workforce Solutions/Apple
08.2013 - 11.2013
Server Room Technician
Juniper Networks
06.2013 - 06.2013
Project Support Technician
Smiths Medical/U.C. Davis Hospital
03.2013 - 03.2013
Support Technician
Murphy, McKay and Associates
05.2011 - 06.2013
Helpdesk Analyst / Field Technician
JP Morgan Chase
10.2008 - 11.2008
CompTIA A+ Certified
CompTIA Network+ Certified
Microsoft Certified Professional - Windows XP Certified
Microsoft Certified Technology Specialist - Windows 7 Certified
Similar Profiles
Kaijah RobertsonKaijah Robertson
Herbalist Apprentice / Medical Assistant at Sacramento Native American Health CenterHerbalist Apprentice / Medical Assistant at Sacramento Native American Health Center
Macey LeslieMacey Leslie
Certified Medical Assistant/Certified Phlebotomist at Sacramento Native American Health CenterCertified Medical Assistant/Certified Phlebotomist at Sacramento Native American Health Center
Anthony TaylorAnthony Taylor
Patient Access Representative at Sacramento Native American Health CenterPatient Access Representative at Sacramento Native American Health Center
Kathryn WulfKathryn Wulf
Certified Reciprocal Alcohol and Drug Counselor at Sacramento Native American Health CenterCertified Reciprocal Alcohol and Drug Counselor at Sacramento Native American Health Center
Joey KingeryJoey Kingery
Information Systems Specialist at Hot Springs School District #6Information Systems Specialist at Hot Springs School District #6