Willard Messer
Levittown,PA
Summary
Seasoned Custom Protection Officer with a Military and Law enforcement background as well as high quality Security services. Capable of managing complex situations with calm professionalism, while ensuring safety and risk mitigation. Strong communication as well as sound judgment under pressure have resulted in efficient incident management in past roles. Excellent customer service skills by providing management and thier clients with services beyond expectations to enhance overall quality of security and safety protocols.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Custom Protection Officer
Allied Universal Security Services
King of Prussia, Pennsylvania
04.2022 - Current
- Performed routine checks of doors, windows, gates, locks for signs of tampering or attempted entry.
- Responded quickly and effectively to alarms triggered by intrusion detection systems.
- Enforced access control measures to ensure only authorized personnel enter the premises.
- Interacted with guests, contractors, vendors, and employees in a professional manner.
- Monitored the facility for security breaches, fire hazards, and safety concerns.
- Maintained accurate records of daily logs related to security issues or events.
- Implemented preventive measures against potential threats such as vandalism or terrorism.
- Provided escorts as needed for visitors, staff, or customers on-site.
- Provided friendly and professional assistance to employees, visitors and customers.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored CCTV systems to ensure safety and security of premises.
- Maintained high levels of alertness throughout shifts.
US Airforce Drug Testing Program Manager
Koniag Goverment Services
Chantilly, Virginia
10.2020 - Current
- Contracted with the 111th Atack wing of the Pennsylvania Air National Guard to manage the Drug Demand Reduction program.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained chain of custody of collected urine samples.
- Managed and maintained personal medical information by following governmental policies and procedures .
- Provided drug awareness training to military personnel.
Loss Prevention Manager
Kohls Department Store
Yardley, Pennsylvania
08.2022 - 07.2023
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Utilized computer databases to track information related to thefts, investigations, arrests.
- Conducted regular audits of merchandise stock levels and monitored cash handling practices.
- Responded quickly to emergency situations such as robberies or other violent acts.
- Maintained a high level of customer service while enforcing loss prevention policies.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Provided feedback to store management regarding potential risks or violations of security protocol.
- Reviewed incident reports from store personnel and investigated further when necessary.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Collaborated with local law enforcement agencies on investigations involving criminal activity.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Reviewed loss prevention exception reports and cash discrepancies.
- Maintained documents of all loss prevention activity.
- Interviewed individuals suspected of internal theft or shoplifting.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Monitored inventory for discrepancies and investigated causes of loss.
- Apprehended and detained shoplifters according to legal and company policies.
- Reviewed and analyzed loss prevention data to identify trends and areas of improvement.
- Participated in loss prevention meetings and shared best practices.
- Prepared security reports to document and log theft, accidents and safety violations.
- Conducted regular surveillance of store through CCTV and floor patrols to identify theft activities.
- Investigated shrink results outside acceptable ranges to determine causes and prevent recurrence.
Education
Associate of Science - Business Administration And Management
Bucks County Community College
Newtown, PA 08.2020 - 05.2022
K9 Handler / Trainer
Distinctive K9 Training And Security
03.2007 - 04.2009
Special Deputy Sheriff
Marion County Indiana Sheriff's Department
09.1999 - 12.1999
Military Police School
United States Army
07.1983 - 11.1983
Skills
- Incident investigation
- Report writing
- Loss prevention strategies
- Inventory auditing
- Data analysis
- Physical security expertise
- Crime prevention strategies
- Defensive driving
- Incident reporting
- Firearms proficiency
- Threat assessment
- Investigative skills
- Access control management
- Crisis management
- Conflict de-escalation
- First aid certified
- Substance abuse recognition
- Monitor CCTV
- Loss prevention
- Team Training
Community service and hobbies.
Ordained by First Nations Ministrys to preform Weddings and other Native American ceremonies
Active in many Native American platforms.
Avid hunter and sportsman.Owner and operator of Dancing Eagle Productions .
Timeline
Loss Prevention Manager
Kohls Department Store
08.2022 - 07.2023
Custom Protection Officer
Allied Universal Security Services
04.2022 - Current
US Airforce Drug Testing Program Manager
Koniag Goverment Services
10.2020 - Current
Associate of Science - Business Administration And Management
Bucks County Community College
08.2020 - 05.2022
K9 Handler / Trainer
Distinctive K9 Training And Security
03.2007 - 04.2009
Special Deputy Sheriff
Marion County Indiana Sheriff's Department
09.1999 - 12.1999
Military Police School
United States Army
07.1983 - 11.1983
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