Willard Smith
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multitask in a fast-paced environment. Collaborates effectively within a team to achieve personal and business objectives. Known for resolving escalated customer support issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Reservation Officer
Princes Cruises
01.2023 - 01.2024
- Interact directly with passengers/customers, answer their concerns, assist with booking sailings and flights, and ensure a positive customer experience.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Printed itineraries and tickets for passengers each day.
- Took reservations from patrons by phone or online.
- Demonstrated exceptional customer service by actively engaging, attentively listening, and exhibiting well-developed interpersonal communication skills through remote means
Data Collection Officer/Marketing Officer for the Parish of St. Ann
Ministry of Agriculture and Fisheries
01.2010 - 01.2024
- Provide statistical services by collecting, analyzing, publishing, and disseminating primary agricultural data on a timely and accurate basis.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
- Created presentations summarizing key findings from research projects conducted by departmental teams.
Educator
Lucky Valley All Age School
01.2003 - 01.2010
- Developed, planned and implemented curriculum for student audiences
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Assessed student progress regularly through formal and informal assessments.
- Encouraged critical thinking skills among students through problem-solving activities.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
- Maintained accurate records of student attendance, grades, test scores.
Customer Service Representative and Sales Rep
So-Med Medical Distributors
01.2000 - 01.2003
- Engage customers in all stages of sales, identify their requirements, present suitable products and services to meet needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Farm Manager
Tulloch Estate Limited
Bog Walk, St. Catherine
01.1998 - 01.2000
- Oversaw staff supervision while monitoring crops and animals, managing administrative tasks including budget preparation and supply purchase. Maintained strong relationships with vendors and clients to drive profitability.
- Coordinated the maintenance of farm equipment, machinery, buildings, fences, and other infrastructure.
- Monitored weather conditions to determine when to irrigate crops or apply pesticides.
- Maintained records on production output and crop yields in order to make future planning decisions.
- Collaborated with local agricultural organizations to stay informed on best practices in farming techniques.
- Analyzed data from previous growing seasons in order to identify areas for improvement in current season's operations.
Education
Diploma in Theology, International University Of Biblical Studies IUBS -
01.2013
Assc Degree in General Agriculture, College of Agriculture Science & Education -
01.1998
General Agriculture Diploma, Elim Agricultural School -
01.1995
Skills
- Inter-Personal Relationship
- Microsoft Word
- Communication Skills
- Microsoft Excel
- English Expertise
- Inbound and Outbound Calling
- Technical Support
- Data Collection
- Call Management
References
- Roger Turner, 876-553-4299
- CEO, Tulloch Estates Limited, 876-365-1808, uriel_1@yahoo.com
- Pastor Bethel Apostolic
Certification
- Level 4 Certificate in Customer Service. HEART NTA
Timeline
Customer Service Representative / Reservation Officer
Princes Cruises
01.2023 - 01.2024
Data Collection Officer/Marketing Officer for the Parish of St. Ann
Ministry of Agriculture and Fisheries
01.2010 - 01.2024
Educator
Lucky Valley All Age School
01.2003 - 01.2010
Customer Service Representative and Sales Rep
So-Med Medical Distributors
01.2000 - 01.2003
Farm Manager
Tulloch Estate Limited
01.1998 - 01.2000