Kashia Sewell
Panama City Beach,FL
Summary
To amplify my knowledge of the working world so that I may be able to apply my Knowledge eloquently, in adding to success and performance of your organization, thus enhancing professional development.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fusion BPO
11.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer service representative
Iterum connection
06.2022 - 05.2023
Customer service representative
Alorica
07.2019 - 12.2021
Cashier
Island Grill
04.2018 - 07.2019
Education
General Agriculture Level 2 - undefined
HEART Academy
Ebony Park P.O. Clarendon01.2017
High School Diploma - Agriculture, Integrated Science
Lennon High School
01.2016
School Leaving Certificate - undefined
Effortville Primary School
01.2011
Skills
- Communication Skills
- Writing Skills
- Inter-Personal Relationship
- Customer Service Skills
- Microsoft Word
- Microsoft Excel
Languages
English
Full Professional
Timeline
Customer Service Representative
Fusion BPO
11.2023 - 05.2024
Customer service representative
Iterum connection
06.2022 - 05.2023
Customer service representative
Alorica
07.2019 - 12.2021
Cashier
Island Grill
04.2018 - 07.2019
General Agriculture Level 2 - undefined
HEART Academy
School Leaving Certificate - undefined
Effortville Primary School
High School Diploma - Agriculture, Integrated Science
Lennon High School
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