Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Willeika Smith

Dallas,TX

Summary

Results-driven professional specializing in analytical thinking and creative problem-solving. Demonstrated success in delivering impactful solutions within dynamic environments. Focused on continuous learning and innovation to improve operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Delta Air Lines, Inc
Fort Wayne, Indiana
12.2021 - 07.2025
  • Evaluated CRM reports to identify inefficiencies and recommend enhancements.
  • Boosted customer satisfaction by swiftly resolving issues and recommending tailored solutions.
  • Harnessed software tools to process address changes and service discontinuance orders efficiently.
  • Maintained updated customer data in databases for accurate information management.
  • Processed billing adjustments and refunds to effectively resolve service complaints.
  • Conducted administrative procedures such as report generation, database updates, and paperwork filing.
  • Coordinated ticketing operations to ensure smooth transaction handling.
  • Addressed passenger complaints using clear communication and problem-solving strategies.

Delivery Associate

Amazon
Fort Wayne, Indiana
12.2024 - 05.2025
  • Utilized GPS technology to enhance delivery efficiency and optimize routes.
  • Maintained effective communication with dispatch to report progress and detours.
  • Resolved customer service complaints professionally, ensuring trust and loyalty.

Direct Support Professional Caregiver

Benchmark Human Services
Fort Wayne, Indiana
08.2020 - 04.2025
  • Developed individualized care plans tailored to client needs and preferences.
  • Maintained precise documentation of client behaviors, progress notes, and incident reports.
  • Ensured strict adherence to policies, procedures, and regulations while preserving confidentiality.
  • Monitored fluctuations in clients' physical conditions or behaviors for potential medical intervention.
  • Collaborated with registered nurses and physiotherapists to enhance patient care.
  • Assisted clients in adapting to lifestyle changes during recovery or incapacitation.

Sales Associate

Target
Bartlett, Tennessee
10.2024 - 11.2024
  • Arranged merchandise for sale or rental to enhance accessibility for customers.
  • Conducted inventory checks to sustain stock levels and reduce shrinkage.
  • Cultivated relationships with peers and management to promote team success.
  • Utilized technology resources to aid customers in locating and selecting items.

Education

Diploma/Certification - Esthetics

Ravenscroft Beauty College
Fort Wayne, IN
08-2021

Skills

  • CRM report analysis
  • Customer relationship management
  • Billing adjustments
  • Service issue resolution
  • Database management
  • Ticketing operations

Certification

  • Licensed esthetician 2021
  • Brazilian wax specialist 2021
  • Microdermabrasion certified 2021

Affiliations

  • Esthetics collaboration with health & wellness counsel center expanding and educating on self-care.

Timeline

Delivery Associate

Amazon
12.2024 - 05.2025

Sales Associate

Target
10.2024 - 11.2024

Customer Service Representative

Delta Air Lines, Inc
12.2021 - 07.2025

Direct Support Professional Caregiver

Benchmark Human Services
08.2020 - 04.2025

Diploma/Certification - Esthetics

Ravenscroft Beauty College

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