Willem Van Aarem

• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Assisted in recruitment and hiring of new recreation staff.
• Assisted in training new staff to meet the company's expectations
• Pulled every golf bag and set up the range before members arrived to prepare for day ahead
• Developed deep and meaningful relationships with members and co-workers

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Communicated with parents regarding children's progress and development, raising any issues.
• Established and maintained safe play environment for children.

Helped out at events, by doing whatever the lead volunteer told me to do, whether that was hand out flyers or sit at a table and sign people in to any event we were running.