WILLENA J. ROLLINS-WILLIAMS RN, BSN
Brook Park,OH
Summary
Hardworking nursing professional bringing 6+ years of experience delivering exceptional care. Knowledgeable about acute care requirements and skilled at maximizing patient comfort and safety while meeting strict cost control standards. Well-organized and forward-thinking in managing patient needs.
Overview
1
1
Certification
12
12
years of professional experience
Work History
RN Care Manager, Nurse Advice Line
Humana Insurance Company
Louisville, KY
05.2024 - Current
- Team subject matter expert
- Participated in quality improvement initiatives, contributing to improved standards of care across the facility.
- Increased patient satisfaction ratings by fostering a compassionate environment and addressing concerns promptly.
- Supported organizational goals by participating in recruitment events and representing the nursing department at community outreach functions.
- Maintained accurate documentation of all clinical activities according to regulatory requirements.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
RN Care Manager, Telephonic
Humana Insurance Company
Louisville, KY
03.2023 - 05.2024
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Used motivational interviewing techniques to assess the patients needs
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Staff Nurse, Step-down, Respiratory
Aultman Hospital
Canton, OH
11.2019 - 05.2023
- Promoted patient independence by teaching self-care skills.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Ordered, interpreted and evaluated diagnostic tests to identify and assess patient condition.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Provided direct patient care, stabilized patients and determined next course of action.
- Informed patients and families of effective treatment options and at-home care strategies, enhancing long-term outcomes.
Transitional Care Unit - Staff Nurse/ Charge Nurse
Aultman Hospital - Woodlawn Campus
Canton, OH
01.2017 - 11.2019
- Established and continuously optimized unit schedules and individual work assignments.
- Initiated diagnostic, preventive and rehabilitative nursing procedures to support patient care and safety.
- Participated in unit-specific quality improvement efforts to enhance patient satisfaction with quality of care and service through research and evidence-based practices.
- Performed patient assessments and adjusted care plans accordingly.
- Administered wound care, medications, and any necessary treatments.
Environmental Services - Housekeeper
Aultman Hospital
Canton, OH
06.2014 - 01.2017
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Education
Master of Science - Nursing- Executive Nurse Leadership
Northern Kentucky University
Highland Heights, KY09.2026
Bachelor of Science - Nursing
Aultman College of Nursing And Health Sciences
Canton, OH12.2020
Associate of Science - Nursing
Aultman College of Nursing And Health Sciences
Canton, OH08.2016
Associate of Arts - General Liberal Arts
Northwestern Michigan College
Traverse City, MI12.2013
Skills
- EMR Systems
- Infection control measures
- Medication Administration, medication side effect knowledge
- Monitoring Vital Signs
- Delegation and Motivation
- Referral management
- Medication reviews
- Patient Education
- Critical Thinking
- Decision-Making
- HIPAA Guidelines
- Multidisciplinary team collaboration
- Motivational interviewing
- Case assessments
- Resource Utilization
- Medical chart documentation
- Treatment management
- Clinical Documentation
Certification
- Licensed Registered Nurse - 2016-present
- Ohio RN 432288
- Michigan RN 470440477
- California RN 95405127
- Minnesota RN 2530705
- Connecticut RN 226132
- Illinois RN 041581784
- Nevada RN 883932
- New York RN 964152
- Oregon RN 10036882
- BLS, AED Training
Affiliations
- National Black Nurses Association (NBNA) Member
- American Nurses Association (ANA) Member
Timeline
RN Care Manager, Nurse Advice Line
Humana Insurance Company
05.2024 - Current
RN Care Manager, Telephonic
Humana Insurance Company
03.2023 - 05.2024
Staff Nurse, Step-down, Respiratory
Aultman Hospital
11.2019 - 05.2023
Transitional Care Unit - Staff Nurse/ Charge Nurse
Aultman Hospital - Woodlawn Campus
01.2017 - 11.2019
Environmental Services - Housekeeper
Aultman Hospital
06.2014 - 01.2017
Associate of Arts - General Liberal Arts
Northwestern Michigan College
Associate of Science - Nursing
Aultman College of Nursing And Health Sciences
Master of Science - Nursing- Executive Nurse Leadership
Northern Kentucky University
Bachelor of Science - Nursing
Aultman College of Nursing And Health Sciences