Willesther Lovelace
Commerce City,CO
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist Sr.
UCHealth University Of Colorado Hospital
Aurora , CO
07.2017 - Current
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Income Maintenance Technician
Adams County Human Services
Commerce City, CO
10.2007 - 12.2016
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Inputted all gathered information and researched data on applicants into computer system using Colorado Benefits Management System (CBMS)
Education
Diploma - General Studies
Adams City High School
Commerce City, CO05.1996
Skills
- Financial Procedures Adherence
- Communicating to Patients and Families
- Documenting and Recording Information
- Patient Confidentiality and Data Security
Timeline
Patient Access Specialist Sr.
UCHealth University Of Colorado Hospital
07.2017 - Current
Income Maintenance Technician
Adams County Human Services
10.2007 - 12.2016
Diploma - General Studies
Adams City High School
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