William Abbott
Knollwood
Summary
A curious and creative gogetter with a personality people tend to gravitate to, with the desire to constantly develop new skills and further build upon known knowledge with new and improved methods and/or ideas to better understanding and ability to adapt to new situations, enjoying a hands on style of work that encompasses many professions and a list of skills that encompass a wide array of topics, from customer service, mechanical understanding and repair, to land development and maintenance.
Overview
19
19
years of professional experience
Work History
Handyman
Abbitellis Odds and Ends
01.2019 - Current
- Performed a variety of maintenance and repair tasks to ensure optimal functionality of client properties or vehicles.
- Collaborated with clients to understand their needs and provide tailored solutions to generate the best results with great satisfaction.
- Managed inventory and procurement of necessary tools and materials for projects.
- Conducted routine inspections to identify potential issues and recommend preventative measures.
- Ensured compliance with safety regulations and industry standards during all operations.
- Strong communication skills to understand the client needs and explain the scope of work.
Delivery Driver
DC Delivery
10.2025 - 01.2026
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Operated light trucks to deliver loads as far as 85 miles from home location.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Assistant Manager
O'Reilly Auto Parts
08.2024 - 10.2025
- Lead the store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Work with the store manager to ensure:
- The retail sales counter is adequately staffed, especially during peak retail business hours.
- Setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.
- Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
- Make sure telephone is answered according to company policy.
- Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
- Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure.
- Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
- Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly.
- Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area.
- Maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Mechanic
Gibson Turnkey Automotive
12.2024 - 02.2025
- Performed inspections prior to servicing vehicles, inspecting vehicles for potential hazards and future maintenance needs for customers including but not limited to:
- Brakes and rotors for excessive wear and/or missing or malfunctioning parts.
- Steering and suspension components for failed ball joints, cracked bushings, failed shocks/struts, excess grease that would indicate failed components.
- During the process of the job, performed various duties to better care for the customers vehicle:
- Used diagnostic tools and oscilloscopes to test electrical continuity and proper signals being received by the varies modules in the vehicle.
- Various component replacement through various systems contained within the vehicle, examples include Lifter and cam replacement in the engine to hard-line fuel line replacement from tank to engine compartment, to simple brake pad and rotor replacement.
- Simple services such as brake fluid line flush and replacement, various oil changes with differing volumes and weights of oil that depended on application.
- Maintained a clean environment for safe working practices and injury reduction while working on vehicles. Maintained and cleaned tools to ensure proper function and longevity.
Light Equipment Operator
Choctaw Casino & Resort
10.2023 - 07.2024
- Maintained and Operated various equipment, from Sky-track lifts, forklifts, street sweepers and scrubbers, Power-washers, Can-Ams, Gators, Trucks.
- Kept the various exterior entrances clean by using gas/diesel powered power washers with various chemicals to ensure clean customer areas. Maintained records for each piece of equipment to log Use Hours, Mileage, fuel and Chemical usage when applicable. Transported propane canisters for various departments for their forklifts and other propane powered equipment. Maneuvered trailers through tight quarters to provide said services with efficiency. Helped various other departments with needs outside of normally assigned duties to help maintain inter department cooperation.
- Used tractors to spread various materials on the grounds:
- Salt and grip aggregate during icy conditions.
- Removing displaced ice to safe locations out of travel areas.
- Returning displaced gravel back to their home locations.
Painter
APS
01.2007 - 06.2019
- Operated power sprayers and hand tools to prepare and paint large areas.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Worked holidays and weekends depending on shifting needs of project.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Calculated amount of paint and other materials needed for each job accurately.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Kept accurate records of paint supplies and other materials.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Corrected surface imperfections by filling cracks, holes, and joints.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Applied various types of paints and other finishes to interior and exterior surfaces.
- Selected appropriate type of paint and other materials for specific surfaces.
- Taped off areas to prevent overspray and other accidents.
- Utilized brushes and rollers to create various textures.
- Used airless sprayers, rollers, brushes and other painting tools to accomplish job tasks.
Education
Welding Certification -
Grayson College
DenisonSkills
- Communication
- Construction
- Blueprint Reading
- Mechanical Knowledge
- Knowledge Procurement
- Painting
- Carpentry
- Writing
- Interpersonal Skills
- Drywalling
- Building upkeep
- Appliance testing
- Yard mowing
- Repair work
- Power tools
- Policy and procedure implementation
- System wiring
- Reading blueprints and manuals
- Hand tools
- Household repairs
- Electrical repairs
- Project estimation and bidding
Timeline
Delivery Driver
DC Delivery
10.2025 - 01.2026
Mechanic
Gibson Turnkey Automotive
12.2024 - 02.2025
Assistant Manager
O'Reilly Auto Parts
08.2024 - 10.2025
Light Equipment Operator
Choctaw Casino & Resort
10.2023 - 07.2024
Handyman
Abbitellis Odds and Ends
01.2019 - Current
Painter
APS
01.2007 - 06.2019
Welding Certification -
Grayson College