William Adamson
Bandera
Overview
6
6
years of professional experience
Work History
Team Leader
Whataburger Restaurants L&c
Boerne
12.2024 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
Manager
Whataburger Restaurants L&c
Kerrville
01.2024 - 12.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Interviewed potential participants to determine eligibility.
Manager
Whataburger Restaurants L&c
Fredericksburg
07.2020 - 01.2024
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed inventory and supplies to ensure materials were available when needed.
- Oversaw hiring process for new employees including conducting interviews.
Department Manager
Walmart
Boerne
01.2019 - 01.2020
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
Education
High School Diploma -
Bandera High School
Bandera, TX05-2013
Skills
- Customer service
- Conflict resolution
- Employee training
- Inventory management
- Coaching and mentoring
- Recruitment and hiring
- Workflow optimization
- People management
Timeline
Team Leader
Whataburger Restaurants L&c
12.2024 - Current
Manager
Whataburger Restaurants L&c
01.2024 - 12.2024
Manager
Whataburger Restaurants L&c
07.2020 - 01.2024
Department Manager
Walmart
01.2019 - 01.2020
High School Diploma -
Bandera High School