William Aldrete
El Paso,TX.
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Member Experience Advisor
TLC Associates
El Paso, TX
12.2023 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Mesilla Valley Transportation
El Paso, TX
06.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
Bilingual Customer Service Supervisor
Alorica
El Paso, TX
05.2022 - 05.2023
- BofA Consumer Deposits Spanish
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Reviewed operational records and reports to project sales and determine profitability.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
Inbound Sales Representative
Spectrum
El Paso, TX
02.2022 - 04.2022
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
Financial Sales Consultant
BBVA now PNC
El Paso, Texas
04.2019 - 11.2021
- Texas Life and health Insurance certified.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Mortgage Loan Officer
US Bank Mortgage
Las Cruces, Mexico, Mexico
05.2018 - 04.2019
- Submitted applications to credit analysts.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Spent ample time with each applicant to break down complex information into terms that easy to understand.
- Developed and maintained relationships with local real estate agents.
Personal Banker
USBANK NA
Westminster, Colorado
07.2016 - 04.2018
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Mortgage Loan Officer
Wells Fargo Bank, Wells Fargo
El Paso , TX
05.2015 - 06.2016
- Entry level position focusing on working with, ’s existing home loan customers on refinance programs such as 3 Step refinance and HAARP.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Developed and maintained relationships with local real estate agents.
Branch Manager
Wells Fargo Bank N.A.
El Paso, TX
08.2013 - 05.2015
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Coordinated special update and conversion projects and monitored key performance metrics.
Education
Associate of Arts - Accounting And Business Management
University of Phoenix
Tempe, AZSkills
- Excellent communication
- Interpersonal skills
- Working collaboratively
- People skills
- Fluent in Spanish
- Time management
- Conflict resolution
- Critical thinking
- Multitasking
- Active listening
- Relationship building
Timeline
Member Experience Advisor
TLC Associates
12.2023 - 02.2024
Customer Service Representative
Mesilla Valley Transportation
06.2023 - 12.2023
Bilingual Customer Service Supervisor
Alorica
05.2022 - 05.2023
Inbound Sales Representative
Spectrum
02.2022 - 04.2022
Financial Sales Consultant
BBVA now PNC
04.2019 - 11.2021
Mortgage Loan Officer
US Bank Mortgage
05.2018 - 04.2019
Personal Banker
USBANK NA
07.2016 - 04.2018
Mortgage Loan Officer
Wells Fargo Bank, Wells Fargo
05.2015 - 06.2016
Branch Manager
Wells Fargo Bank N.A.
08.2013 - 05.2015
Associate of Arts - Accounting And Business Management
University of Phoenix
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