William Alfano
Data Center Operations - A.I. / M.L.
Greenville,Texas
Summary
Strategic Data Center Operations Manager, excellent at juggling multiple tasks and working under pressure. Adept at design and engineering concepts. Successful at optimizing site security standards, improving planning processes and managing systems implementation. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Knowledgeable about planning, roadmapping and team development.
Overview
28
28
years of professional experience
Work History
Data Center Technician
CoreWeave
05.2023 - Current
- Successfully executed full scale buildout of four Data Halls working amongst multiple vendors and under rigorous time constraints, occasionally acting as Point of Contact as assigned by upper management
- Assisted with the execution of large-scale infrastructure upgrades, ensuring minimal disruption to client services.
- Organized and facilitated large scale maintenances to mitigate errors and down-time for clients
- Provided expert guidance during critical incidents, ensuring prompt resolution of issues and minimizing impact on client services.
- Continuously researched industry advancements, staying current with technological trends, and providing insightful recommendations for future data center improvements.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
Network Scaling Technician
Amazon Web Service
10.2020 - Current
- Facilitate multiple projects as assigned, managing and assisting 5 plus vendors simultaneously to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to TPM and upper Management. Analyzed data to identify opportunities for improvement, both during and after project facilitation.
- Installed, cabled and configured new devices ensuring correct polarity and required light levels per scope.
- Quickly learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Tracked project vendors performance in order to quickly intervene and mitigate project blockers or delays.
- Performed network troubleshooting measures to resolve connection issues during rack deploy. Utilized PuTTY to gain console access into servers and perform CLI commands for troubleshooting and setup purposes in order to deliver outstanding customer experience.
IT Operations Specialist - Data Center IT
Advantage Technical | Assigned To INTUIT
04.2017 - 07.2020
- Work with Intuit Operations Center (IOC) to resolve all physical layer, software, and configuration problems.
- Maintain, and improve operational quality by strictly adhering to process protocol, and SOP's to provide exceptional service to all parties involved on day to day operations. Coordinate with external teams in developing project plans for prioritized initiatives, and maintenance.
- Increase customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Data Center server hardware/software breakdown, protecting company reputation and loyal client base.
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
- Performed departmental administrative support, updated spreadsheets and databases to track, analyze and report on Data Center Infrastructure Management.
Manufacturing Engineer/Special Projects Manager/Facilitator
Doherty Top Talent/Assigned To New Flyer Of America
12.2014 - 04.2017
- Actively developed operational improvements to enhance quality, improve production times and reduce costs.
- Reviewed operations and conferred with technical and administrative staff to resolve production and processing problems.
- Planned, scheduled and coordinated detailed phases of large-scale projects. Organized and prioritized workload to delegate responsibilities among contractors, architects and other project team members to deliver high quality results within project deadlines.
- Managed workflow and production output by leading core group of engineers and managers to implement operating procedures, resolve system malfunctions, and provide technical direction to my subordinates.
Computer Technician
Pro PC
04.2007 - 05.2013
- Provided high level, in depth technical support resolving inquiries by phone, e-mail and web, consistent with clients needs and personal service levels and goals.
- Interpreted and validated technical issues, test solutions, follow-up and escalate when necessary.
Owner/Operator
Pro Cleaners
03.2005 - 07.2013
- Selected correct products, based on customers' needs, product specifications, and applicable regulations.
- Ensured exceptional quality and cleanliness of all areas per contract bid, to ensure proper sanitation and health standards providing safe, healthy and clean environment for enjoyable customer and employee experience daily.
Store Manager
Electronics Boutique
02.2004 - 02.2005
- Answered customer's questions about products, prices, and availability of products.
- Hired and trained employees by instruction and example.
- Set individual goals and team member goals in order to obtain and exceed company expectations.
Hardboards Screener
Aztec Electronics
04.2002 - 07.2003
- Printed screens with nomenclature and solder mask artwork, transferred screen image to Circuit boards per customer requirements.
- Coated panels with Liquid Photo Imageabl and imaged them with LPI artwork creating negative effect for developing and hot Air Level process.
- Performed Quality control checks at all levels of production to ensure customer satisfaction.
Group Lead
HoneyWell Advanced Circuits
02.1996 - 10.2001
- Collaborate with engineers and supervisors to exchange information on processes in order to obtain company goals safely and efficiently.
- Manage operations in external photo imaging department. Assigning work detail, quality control checks 3 to 4 parts from each lot of 40 to 50 parts, documenting measurements from controlled environments with calibrated equipment.
- Lead Six Sigma Plus Green belt team to achieve highest production standards possible, utilizing Zero Break Down logs to prevent breakdowns on production lines, analyze data from quality control logs to resolve problems.
- Troubleshoot equipment as needed to assure smooth and efficient operation of department.
Education
Technical Diploma - Computer Troubleshooting
Career Development Institute
Bloomington, MN06.1992
Skills
- Ten plus years managerial experience in fast paced, high tech environment
- Project Manager experience with high level collaboration on project issues resolution
- ServiceNow Digital Workflow ticket tracking and escalation
- Jira ticket escalation and resolution
- Infrastructure Management
- Incident Management
- Capacity Planning
- Disaster Recovery Planning
- Adept in Change Management process and procedure
Accomplishments
Student Aid
- Accomplished assigned curriculum ahead of schedule with increased understanding to aid peers in their studies.
Green Belt Certified
- Completed Six Sigma plus Green Belt Certification to achieve more efficient methods incorporating controls and detailed logs on job processes for higher efficiency and yields. Worked closely with engineering to troubleshoot broken manufacturing processes to design and implement new, more efficient processes in our manufacturing models.
Timeline
Data Center Technician
CoreWeave
05.2023 - Current
Network Scaling Technician
Amazon Web Service
10.2020 - Current
IT Operations Specialist - Data Center IT
Advantage Technical | Assigned To INTUIT
04.2017 - 07.2020
Manufacturing Engineer/Special Projects Manager/Facilitator
Doherty Top Talent/Assigned To New Flyer Of America
12.2014 - 04.2017
Computer Technician
Pro PC
04.2007 - 05.2013
Owner/Operator
Pro Cleaners
03.2005 - 07.2013
Store Manager
Electronics Boutique
02.2004 - 02.2005
Hardboards Screener
Aztec Electronics
04.2002 - 07.2003
Group Lead
HoneyWell Advanced Circuits
02.1996 - 10.2001
Technical Diploma - Computer Troubleshooting
Career Development Institute
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