William Alisma
Katy
Summary
Dynamic IT professional with a proven track record at Amazon, recognized for mentoring over 50 associates and enhancing workflow accuracy. Proficient in Windows and MacOS environments, I excel in IT support and customer service, driving process improvements and implementing security measures to safeguard sensitive data.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Learning Ambassador – Fulfillment Center Associate
Amazon
Brookshire
01.2023 - Current
- Trained and mentored 50+ new associates on technology systems and safety protocols.
- Provided frontline troubleshooting for handheld scanners, WMS, and inventory tracking tools.
- Operated and maintained scanners, printers, and automated sorting equipment to ensure uptime.
- Collaborated with IT teams to resolve device, connectivity, and security issues.
- Monitored data reports to identify inefficiencies, improving inventory visibility and workflow accuracy.
- Recognized with Amazon Honors Award for leadership and mentorship excellence.
- Maintained compliance with Amazon IT and security standards for sensitive data handling.
IT Support Specialist
Basch & Co Inc.
01.2015 - 01.2024
- Delivered remote IT support, ensuring seamless software and hardware functionality.
- Managed Windows and macOS environments, troubleshooting user system errors.
- Administered Active Directory accounts, permissions, and security configurations.
- Assisted in implementing network and endpoint security policies, reducing vulnerabilities.
- Led software deployment and updates across platforms to minimize downtime.
- Documented IT processes to improve efficiency and future troubleshooting.
- Remote
IT Coordinator & Help Desk Technician
International Academy Training Center
Katy
01.2006 - 01.2014
- Delivered Tier 1 & Tier 2 support for students and staff across multiple campuses.
- Managed student record databases and ensured data integrity.
- Performed hardware/software troubleshooting and network configuration.
- Conducted IT training sessions to improve user technical literacy.
Systems Support Specialist
DoYouRemember?, Inc.
Miami
01.2012 - 01.2013
- Designed and optimized website structure for better UX and performance.
- Assisted in server maintenance and data backup to ensure continuity.
- Provided remote IT support and system diagnostics for distributed teams.
- Collaborated with developers to implement cybersecurity best practices.
Education
B.A. - Visual Communication – Graphic Design
American Intercontinental University
Google IT Technical Support Training
Correlation One Cybersecurity & IT Systems Management Program
New York, NYNPowerNY Technology Service Corps: IT Technical Training
Skills
- IT support and diagnostics
- Customer service excellence
- Windows and MacOS proficiency
- Google Workspace expertise
- Network protocols (TCP/IP, DNS, DHCP)
- LAN/WAN management
- VPN configuration
- Network security measures
- SIEM monitoring and analysis
- Active Directory administration
- Microsoft 365 management
- ServiceNow ticketing systems
- Amazon Fulfillment Systems knowledge
- PowerShell scripting
- Bash scripting
- Python programming
- Risk assessment strategies
- Vulnerability management practices
- Process improvement methodologies
- Technical documentation
Certification
- CompTIA Security+, 01/25/25
- Google IT Support Professional Certificate
- Microsoft Certified Technology Specialist (MCTS)
- NPowerNY Technology Service Corps — IT & Technical Training
Accomplishments
- Correlation One Cybersecurity Honors Award — for excellence in cybersecurity and systems management.
- Recognized at Amazon for mentorship, performance, and leadership in operations.
Timeline
Learning Ambassador – Fulfillment Center Associate
Amazon
01.2023 - Current
IT Support Specialist
Basch & Co Inc.
01.2015 - 01.2024
Systems Support Specialist
DoYouRemember?, Inc.
01.2012 - 01.2013
IT Coordinator & Help Desk Technician
International Academy Training Center
01.2006 - 01.2014
B.A. - Visual Communication – Graphic Design
American Intercontinental University
Google IT Technical Support Training
Correlation One Cybersecurity & IT Systems Management Program
NPowerNY Technology Service Corps: IT Technical Training