Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Timeline
Generic

Cindy Espinoza

Houston

Summary

Fulfillment Associate with proven expertise in inventory management and shipment preparation. Demonstrated ability to locate merchandise and manage multiple tasks in fast-paced environments efficiently. Flexible availability and a strong focus on workplace productivity enhance operational efficiency. Several years of experience contribute to a reliable and disciplined work ethic.

Overview

4
4
years of professional experience

Work History

Fulfillment Associate / Inventory Control Support/ learning ambassador (In-Person Roles)

Amazon
Houston
04.2021 - Current
  • - Selected to cross-train in multiple departments, including packing, picking, stowing, and problem solving, due to my highly skilled abilities to adapt in other work areas and demonstrate reliability and flexibility.
  • - Took ownership of checking the quality of inventory and defect reporting to improve customer satisfaction and help reduce customer returns using handheld tech tools and inventory systems to resolve issues without any supervisor intervention.
  • - Facilitated one-on-one training for new and existing associates to ensure operational efficiency of quality and productivity standards to meet operational success with a strong emphasis on Amazon’s customer obsession core value.
  • - I provided support for fulfillment operations during peak seasons, including Prime Week and holidays, while consistently demonstrating reliability and a strong commitment to achieving success under pressure.
  • Key Achievements:
  • - Earned top 3% for productivity and quality performance during peak season, directly maintaining high customer satisfaction and low return rates.
  • - Achieved a 5,000+ stow rate units on several occasions, more than double the daily average stow rate of 2,000 units, demonstrating speed and efficiency.

Education

Associate of Applied Science - pre-nursing

Lone Star College
Houston, TX
09.2026

Skills

  • Customer Support Tools: Slack, RF scanners, Amazon A-to-Z app
  • Soft Skills: Active listening, problem-solving, conflict resolution, empathy-driven communication, and customer-focused mindset
  • Technical: Google Workspace, Microsoft Office, RF scanners, remote collaboration tools (Zoom, Notion, Teams)
  • Other: R time management, bilingual, fluent in English and Spanish, Tech comfortable

Hobbies and Interests

Community building in online spaces, Mental health advocacy, Health& wellness, Traveling, and Leadership & mentorship.

Projects

- Served as an active member of Amazon’s safety committee during the first round, collaborating with other associates and managers to identify safety hazards in the workplace., - I consistently demonstrated a strong work ethic by proactively volunteering for extra shifts, effectively supporting operational demands, and ensuring our customers received their orders on time without exception., - Helped support other departments during staffing shortages, helping managers meet daily quotas and avoid any processing delays.

Timeline

Fulfillment Associate / Inventory Control Support/ learning ambassador (In-Person Roles)

Amazon
04.2021 - Current

Associate of Applied Science - pre-nursing

Lone Star College

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