Summary
Overview
Work History
Skills
Timeline
Generic

William Allardyce

Aberdeen,SD

Summary

Technical Support Specialist with 10+ years of experience in help desk operations, network infrastructure, and hardware/software troubleshooting. Proven ability to resolve complex technical issues, support large user environments, and lead system deployments.

Overview

20
20
years of professional experience

Work History

Customer Engineer

NCR Corporation
04.2024 - 03.2026
  • Identified and resolved hardware and software issues to maintain system functionality.
  • Configured network connectivity and cabling to ensure seamless operation
  • Assisted in maintaining ATMs, POS, and self-checkout systems to ensure operational efficiency.

Help Desk Specialist

Molina Healthcare
08.2021 - 02.2024
  • Handled numerous customer support tickets efficiently
  • Administered user accounts within Active Directory
  • Provided technical support at Tier 1 and Tier 2 levels

Support Lead

Vology Networks
04.2017 - 04.2021
  • Assisted over 2,000 users with technical issues
  • Managed upgrade of network infrastructure for 4,300+ stores
  • Created comprehensive installation guides for software and hardware

IT Coordinator

Molded Fiber Glass
07.2014 - 02.2017
  • Managed plant IT systems to ensure operational stability
  • Led upgrades to enhance system reliability and performance
  • Built help desk knowledge base to streamline support processes

Technical Engineer

Vital Network Services
04.2006 - 06.2014
  • Installed LAN/WAN networks to enhance connectivity and support organizational communication
  • Supported VoIP systems, ensuring reliable communication for teams and clients
  • Provided training sessions for field engineers on equipment usage

Skills

  • Active Directory
  • Windows 10/11
  • Windows Server
  • TCP/IP
  • DNS
  • DHCP
  • VPNs
  • ATMs
  • Point of Sale
  • Automated Teller Machines
  • PCs
  • Servers
  • Ticket management systems
  • Remote assistance tools

Timeline

Customer Engineer

NCR Corporation
04.2024 - 03.2026

Help Desk Specialist

Molina Healthcare
08.2021 - 02.2024

Support Lead

Vology Networks
04.2017 - 04.2021

IT Coordinator

Molded Fiber Glass
07.2014 - 02.2017

Technical Engineer

Vital Network Services
04.2006 - 06.2014
William Allardyce