William Allen
Blacksburg,VA
Summary
Proven track record of enhancing passenger satisfaction and safety as a Transit Bus Driver for the Town of Blackburg. Leveraged strong communication and problem-solving skills to reduce route delays and improve operational efficiency. Excelled in multitasking and adaptability, ensuring top-notch customer service and adherence to safety protocols.
Overview
11
11
years of professional experience
Work History
Uber
Uber Driver/delivery
03.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Transit Bus Driver
Town of Blackburg
03.2013 - 12.2018
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
- Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Managed emergencies calmly under pressure, coordinating evacuations when necessary while keeping passengers informed about the situation at hand.
- Operated various types of buses, displaying adaptability and versatility in skill sets among different vehicles.
- Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
- Collaborated with other drivers to streamline routes for maximum efficiency and passenger satisfaction.
- Provided timely assistance during weather-related disruptions or other unforeseen events, helping to minimize inconvenience for passengers.
- Monitored students and other passengers during transit to encourage safe transport.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Increased positive customer feedback through friendly interactions and prompt assistance with inquiries.
- Participated in professional development opportunities such as training sessions or workshops to stay up-to-date on industry best practices.
- Served as a positive representative of the company, acting as an ambassador for public transportation and its benefits.
- Supported team members in maintaining a cohesive work environment through collaboration on tasks such as route planning or vehicle inspections.
- Completed daily pre-trip inspections to ensure the safe operation of the bus, identifying potential issues before they became critical problems.
- Collected accurate fares from passengers, handling transactions professionally while maintaining accountability for funds collected throughout each shift.
- Assisted passengers to foster safe loading and unloading from buses during normal transport and emergency situations.
- Reduced fuel consumption by implementing eco-friendly driving techniques, conserving resources and lowering operational costs.
- Provided information about routes, destinations and timelines to inform passengers.
- Operated with safety and skill to avoid accidents and delays.
- Transported customers to and from Location.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Accepted and processed fares.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
- Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
- Aided passengers with disabilities or special needs.
Education
12+ - College Bound Classes
Blacksburg High School
Blacksburg, VA06.1976
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Verbal Communication
- Problem Resolution
I’m a retired Refrigeration A/C Mechanic
I’m love challenges. In all fairness to you. I have Cochlear Implants. It’s hard to talk on the Phone. I do have a close caption phone. I have some bladder problems. Working in my home would be great! I will do you a great job!
Thanks,
William W. Allen
Timeline
Uber
Uber Driver/delivery
03.2018 - Current
Transit Bus Driver
Town of Blackburg
03.2013 - 12.2018
12+ - College Bound Classes
Blacksburg High School
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