William-Angelo Cohen
Brooklyn
Summary
Ambitious college student pursuing a Bachelor of Science in radiology. Eager to contribute developed knowledge in leadership or individual role. Adaptable and constantly looking for challenges and opportunities to refine interpersonal skills.
Developed and refined skills in high-pressure, dynamic field environments, excelling in team leadership, logistical planning, and problem-solving. Seeking to transition into new field where these abilities can drive impactful results. Focused on leveraging strategic thinking to contribute to diverse and challenging projects.
Overview
4
4
years of professional experience
Work History
Delivery Station Field Manager
Amazon
07.2020 - 11.2023
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Front Desk Receptionist
Hyatt Place Tampa
06.2019 - 06.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
Construction/Remodeling Security
Target
01.2020 - 05.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Allied Health/Radiology
The University of Tampa
Tampa, FL12-2025
Skills
- Customer service
- Telephone etiquette
- Task delegation
- Project coordination
- Team leadership
- Negotiation and conflict resolution
- Interpersonal relations
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Delivery Station Field Manager
Amazon
07.2020 - 11.2023
Construction/Remodeling Security
Target
01.2020 - 05.2020
Front Desk Receptionist
Hyatt Place Tampa
06.2019 - 06.2020
Bachelor of Science - Allied Health/Radiology
The University of Tampa
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