William Ashton
Harlingen,TX
Summary
Dynamic leader with a proven track record at HEB Grocery Store, excelling in financial acumen and customer service excellence. Skilled in coaching teams towards achieving top-notch service standards and adept at fostering relationships, demonstrated through effective complaint resolution and financial oversight. Specializes in team building and mentoring, driving operational improvements and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Service Leader
HEB Grocery Store
07.2018 - Current
- Evaluated customer service staff performance and provided constructive feedback.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Cashier/bookkeeper
HEB Grocery Store
10.2007 - 09.2013
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Maintained and processed invoices, deposits, and money logs.
- Completed tax forms in compliance with legal regulations.
- Reconciled and corrected issues with financial records.
- Matched purchase orders with invoices and recorded necessary information.
- Maintain a speed goal (ipms), push our sale item, and maintain great customer service
Education
Diploma -
Harlingen South
Harlingen, TXSkills
- Financial Acumen
- Exceptional communication
- Team Management
- Coaching and Mentoring
- Complaint resolution
- Customer service excellence
- Flexible Schedule
- Relationship Building
- Teamwork and Collaboration
- Team building
Languages
Spanish
Full Professional
Timeline
Service Leader
HEB Grocery Store
07.2018 - Current
Cashier/bookkeeper
HEB Grocery Store
10.2007 - 09.2013
Diploma -
Harlingen South
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