William Axsom
Maumelle,AR
Summary
Seeking an opportunity to utilize my degree and leadership skills to benefit an organization in delivering exceptional communication and service to the youth and families of Arkansas. Having experience with mentoring and recovery programs, I will continue and have adaptability to develop professionally in this position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Coach- Assistant Manager
Walmart Store 124
05.2022 - 05.2024
- Leads and develops teams effectively by teaching, training, and actively listening to associates, touring the store, provide feedback
- Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; ensuring diversity awareness
- Models and demonstrates customer service standards to store associates by following and demonstrating the One Best Way
- Drives the financial performance and sales of the store and reviews and evaluates the profit and loss statements alongside the other assistants and store manager
- Ensures customer needs, complaints, and issues are resolved; develop and implement action plans to correct deficiencies and provides improvement to produce a high-quality customer experience.
Digital Team Lead-Department Manager
Walmart Store 128
02.2021 - 05.2022
- Provide strong leadership with the ability to build, train, coach and develop a high performing Online Grocery Pickup and Delivery Team
- Assists in scheduling and hiring alongside the Digital Coach
- Diagnose associate performance and retrain where growth is needed
- Research inventory availability reports to identify departmental growth
- Knowledge and use of social media to inform the community about the service
- Ensure the room, coolers, freezers, and pick carts are all set to Walmart and Food protection standards
- Record customer 5 star experience surveys, respond to the negatives and reteach the associates; respond to the positive and praise the associates.
Assistant Swim Coach
Jets Aquatic Club
03.2020 - 05.2022
- Registered through USA Swimming
- Identify the strengths and weaknesses of each swimmer
- Guide and coach swimmers age-appropriate practices
- Assist kids in learning each of the four strokes swam in competition
- Lifeguard, CPR, and FirstAid certified in order to monitor the swimmers while in the pool
- Coordinate diverse practices with the other Assistant Coaches
- Ensure the swimmers comply with the safety policies and procedures as stipulated by USA Swimming
- Assist the Head Coach during practice and meetings
- Created schedules for all Assistant Coaches to ensure coverage on the pool deck
- Interact with parents and volunteers before and after practices and swim meets.
Online Personal Shopper
Walmart Store 128
04.2020 - 02.2021
- Fulfill customer orders by reviewing orders on the pick screen
- Locate, prepare, and package merchandise and make appropriate product substitutions
- Ensure the accuracy of orders prior to pick up
- Dispense the order out to the customers vehicle and ensure product safely placed inside vehicle
- Educate the customer how to use the app and online services
- Implement in the dispense the importance of the 5 star survey.
Sherwood Forest Event Center; Building Attendant
City of Sherwood
07.2017 - 03.2020
- Responsible for setting up and breaking down chairs and tables for events
- Maintain the highest level of cleanliness inside facility
- Assist with maintenance and landscaping
- Interact positively and responsively with clients and attendees during events
- Assist management with monetary and lead duties during their absence
- Attend and work at citywide events where needed.
Education
Bachelors of Science - Early Childhood Education
Arkansas Tech University
Russellville, AR05.2017
Skills
- Effective Communication
- Team Development
- Interpersonal Relationships
- Youth and Children Mentor
- Time Management
- Operations Management
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Hiring and Training
- MS Office
- Adaptability
References
- Deondra Swanigan, Family Friend, dswanigan@swandone.com, 870-519-8869
- Lee Gambler, Frontend Coach at Walmart, L0g02mm.s00124@us.wal-mart.com, (870) 565-3680
- Misty Girkin, Asset Protection Coach at Walmart, Mrgirki.s00124@us.wal-mart.com, 501-281-0907
- Vic Moore, Swim coach, Vpm.moore@gmail.com, 870-558-9385
Certification
- Powerlifting Equipment: Power Jack, Scissor Lift, Ladder Jack, Fork Lift
- CPR, First Aid, AED (need renewal)
- Foundations of Coaching: USA Swimming
- Athlete Protection Training
- Food Safety Certification
Volunteer Experience
- Celebrate Recovery, Worship Team, Men's Mental Health Small Group Leader, 10/2019-03/2020
- Asst Coach Sylvan Hills Highschool Swim Team, 10/2018-02/2019
- Asst Coach Sylvan Hills Highschool Swim Team, 10/2019-02/2020
- Age to Age, At-Risk afterschool mentoring program, Ministry Team, 08/2014-05/2017
- 6 week Mission Trip: Lets Start Talking, Novo Hamburgo, Brazil 05/2016
- 6 week Mission Trip: Lets Start Talking, Novo Hamburgo, Brazil 05/2015
- 6 week Mission Trip: Lets Start Talking, Concepcion, Chile 05/2014
Timeline
Digital Coach- Assistant Manager
Walmart Store 124
05.2022 - 05.2024
Digital Team Lead-Department Manager
Walmart Store 128
02.2021 - 05.2022
Online Personal Shopper
Walmart Store 128
04.2020 - 02.2021
Assistant Swim Coach
Jets Aquatic Club
03.2020 - 05.2022
Sherwood Forest Event Center; Building Attendant
City of Sherwood
07.2017 - 03.2020
Bachelors of Science - Early Childhood Education
Arkansas Tech University
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