William Bacon
Spring Hill,FL
Summary
Organized Communications Consultant with 20 years of dedicated Federal government experience. Focused on comprehensive communication and media management with an extensive understanding of traditional and digital marketing. Accomplished at meeting long-term reputation and branding goals.
Overview
18
18
years of professional experience
Work History
Senior Content and Communications Analyst
Consumer Financial Protection Bureau
11.2023 - Current
- Reviewed materials for public release and provided edits to improve readability and voice.
- Established processes for developing and clearing content.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Cultivated interpersonal skills by building positive relationships with others.
Associate Executive Secretariat
Consumer Financial Protection Bureau
08.2020 - 11.2023
- Located bottlenecks to streamline existing processes.
- Identified trends and assessed opportunities to improve processes and execution.
- Prepared annual data to determine metrics for operational performance.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Deputy Executive Secretariat
U.S. Citizenship and Immigration Services, USCIS
08.2014 - 08.2020
- Identified trends and assessed opportunities to improve processes and execution.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Prepared annual data to determine metrics for operational performance.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Interviewed, recruited and trained new onboarding candidates.
- Located bottlenecks to streamline existing processes.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Chief, New Media Communications
U.S. Citizenship and Immigration Services, USCIS
03.2007 - 11.2014
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Gained strong leadership skills by managing projects from start to finish.
Education
Master of Arts - Public Policy Analysis
University of Texas
Austin, TXBachelor of Arts - Political Science
Texas State University
San Marcos, TXSkills
- Website content oversight
- Community engagement
- Technical writing
- Stakeholder management
- Content strategy development
- MS office
- Social media management
Timeline
Senior Content and Communications Analyst
Consumer Financial Protection Bureau
11.2023 - Current
Associate Executive Secretariat
Consumer Financial Protection Bureau
08.2020 - 11.2023
Deputy Executive Secretariat
U.S. Citizenship and Immigration Services, USCIS
08.2014 - 08.2020
Chief, New Media Communications
U.S. Citizenship and Immigration Services, USCIS
03.2007 - 11.2014
Master of Arts - Public Policy Analysis
University of Texas
Bachelor of Arts - Political Science
Texas State University
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