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William Ballard
Dispatcher
Blackfoot,ID
Summary
Driven Dispatcher with excellent work ethic and problem-solving abilities. Highly organized and proactive with solid understanding of chain of command, organizing calls and prioritizing issues. Dedicated to performing my best while under stressful situations.
I have close to 7 years of experience as a dispatcher and the number one rule I have learned and has proven true time after time is that no one can ever truly know everything about being a dispatcher. Every day, I learn something new and I see it as getting a new tool in my dispatch tool belt.
Being a dispatcher isn't for anyone. Some people prefer a set schedule. a set work environment. Others like working a 9-5 job. I found it was tedious. I prefer a job that is always testing my ability. A job that I know I have helped at least one person. A job that I truly love to do and I know I am good at.
Overview
4
4
years of post-secondary education
Work History
Security Dispatcher
Shoshone Bannock Hotel And Casino
Fort Hall, ID
9/11/13 - 8/28/19
- Communicated with all departments and Security Officers to ensure security preparedness in the event of an emergency or other situations that required immediate attention.
- Monitored all alarm systems on property and notified appropriate in-house personnel and/or outside agencies when required.
- Maintained accurate, thorough logs of all incoming and outgoing information.
- Dispatched Security Officers and Emergency Medical Technicians to various areas of the property as needed.
- Issue numbers to incident reports and valuable lost and found items.
- Maintained a working knowledge of the company's facilities as well as special events on property in order to advise customers and fellow employees whenever possible.
- Ensured that all Security Employees are rotated sufficiently, and that their breaks were adhered to.
- Interacted with PBX Employees, relaying information as necessary. Ensured a maximum level of customer service and satisfaction throughout the property was achieved and maintained.
- Facilitated the flow of information throughout the property by attending regularly scheduled departmental meetings.
- Maintained inventory control of all supplies needed to successfully complete the essential functions of the job.
- Maintained the highest degree of confidentiality.
Manufacturing Operator
Amy's Kitchen
Pocatello, ID
10.2019 - 02.2020
- Inspected products and machines to maintain quality and efficiency.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Monitored employee actions for adherence to safety procedures.
- Reviewed production schedules and streamlined processes.
- Organized work to meet demanding production goals with a high level of success rate.
- Dismantled machinery to access, remove and replace worn components and keep production going.
- Kept the food lines working safely and productively by stepping in from time to time and helping line employees.
Education
High School Diploma -
Blackfoot High School
Blackfoot, ID 08.2008 - 06.2012
Skills
Prioritizing calls
undefinedAccomplishments
- Started the Security Department on an autopay feature while I was filling in for the Security Office Manager
- Was given a pay raise for being a good Dispatch Trainer for newly hired Dispatchers.
Software
Microsoft Excel
Google Docs
Radio communication
Timeline
Manufacturing Operator
Amy's Kitchen
10.2019 - 02.2020
High School Diploma -
Blackfoot High School
08.2008 - 06.2012
Security Dispatcher
Shoshone Bannock Hotel And Casino
9/11/13 - 8/28/19
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