Kaycee Dixey
Blackfoot,ID
Summary
Diligent hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Overview
9
9
years of professional experience
Work History
Banquet Manager
Shoshone Bannock Hotel
Pocatello, ID
08.2022 - Current
- Created detailed reports on the status of all events held within the facility.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Assisted in developing marketing plans for special events or promotions related to banquets.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Scheduled space or equipment for special programs, meetings and conferences.
- Organized, scheduled and supervised staff for banquets.
- Oversaw recruiting, interviews and new employee hiring.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
Administrative Assistant
Shoshone Bannock Casino Hotel
Pocatello, ID
10.2021 - 08.2022
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Prepared and prioritized calendars and correspondence.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Marketing Assistant
Shoshone Bannock Casino Hotel
Pocatello, ID
01.2021 - 10.2021
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Optimized and prepared content to produce digital and printed collateral.
Floor Attendant
Shoshone Bannock Casino Hotel
Pocatello, ID
11.2018 - 01.2021
- Prevented theft by monitoring suspicious activity around the premises.
- Provided customer service by answering questions and resolving complaints.
- Resolved conflicts with communication skills and use of discounts and complementary offerings.
Tutor Mentor
Idaho State University
Pocatello, ID
01.2017 - 05.2018
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Aided students in computer laboratories and other out-of-classroom academic environments.
Manager of Operations
McDonald's Restaurant
Blackfoot, ID
06.2015 - 05.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
BBA - Business Management
Idaho State University
Pocatello, ID12-2020
Some College (No Degree) - United States Government And Politics
George Washington University, The
Washington, DC07-2016
Skills
- Tribal Leadership
- Understanding of Tribal Government/ Tribal Sovereignty
- Venue Procurement
- Standards Enforcement
- Staff Leadership
- Customer Service
- Supervising
- Time Management
- Multi-tasking
- Microsoft Word/Excel
Awards
- 2023 Idaho Treasured Adult Philanthropist for helping the tribal community in Fort Hall, Idaho
- 2022-2023 Miss Shoshone Bannock Queen - Tribal Leader and role model for tribal youth. Volunteered time to put on workshops for the tribal youth and tribal membership. Traveled to conferences, Native American Gatherings to represent the Shoshone Bannock Tribes
Timeline
Banquet Manager
Shoshone Bannock Hotel
08.2022 - Current
Administrative Assistant
Shoshone Bannock Casino Hotel
10.2021 - 08.2022
Marketing Assistant
Shoshone Bannock Casino Hotel
01.2021 - 10.2021
Floor Attendant
Shoshone Bannock Casino Hotel
11.2018 - 01.2021
Tutor Mentor
Idaho State University
01.2017 - 05.2018
Manager of Operations
McDonald's Restaurant
06.2015 - 05.2017
BBA - Business Management
Idaho State University
Some College (No Degree) - United States Government And Politics
George Washington University, The
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