William Barnhill

• Establish and maintain communication with State, County, and Government personnel.
• Hire staff, provide training on all SOP's.
• Provide staff developmental training.
• Provide coaching and direction as needed.
• Oversee large janitorial contract which consists of 120 buildings and nearly 3 million square ft.
• Procure all necessary equipment, uniforms, supplies and maintain inventory report.
• Understand and stay within established budget.
• Address all and any concerns immediately and provide action plan to deter reoccurrence.
• Create work schedules for staff.
• Ensure that all safety procedures and protocols are adhered to.
• Ensure that all required reporting is submitted in timely manner.
• Drive growth of contract, by recognizing customer needs.
• Interacted with customers and clients to identify business needs and requirements.
• Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Maintained compliance with company policies, objectives, and communication goals.

Managed faced paced demanding account.

Communicated with management and customers regarding service needs.

Managed supply inventory and ordering.

Scheduled and executed project work.

Filled in to cover any open schedules.

Addressed all complaints immediately and devised strategies to ensure there would be no further issues.

• Performed continuous evaluations of [Area] successes and failures, and implemented improvement plans.
• Trained new team members on site policies and procedures.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Provided onsite training to help develop employee skills.

• Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
• Developed systems and procedures to improve operational quality and team efficiency.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Assisted in recruiting, hiring and training of team members.