William Bean
Geneseo,NY
Summary
Proactive Restaurant Manager, Sales Representative, and Landscape Foreman with expertise in operations management, staff training, and customer engagement. Successfully optimized labor costs, enhanced client satisfaction, and developed tailored solutions. Bringing strong organizational, record-keeping skills and a commitment to improving efficiency and service quality.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Mama Mia's Pizzeria
04.2022 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Sales Representative
Erie Homes Basement & Waterproofing
07.2024 - 09.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Landscape Foreman
Ted Collins Tree and Landscape
05.2020 - 08.2022
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Developed lasting customer relationships and grew network over time.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Ensured high-quality workmanship by training crew members in proper techniques for planting, pruning, irrigation systems, and equipment use.
- Boosted client satisfaction through timely completion of landscape installations, maintenance, and repairs.
Education
BBA - Business Administration
Suny Geneseo
Geneseo, NY05.2024
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Shift Management
- Organization and prioritization
- Complaint resolution
- Food Service Background
- Adaptable
Timeline
Sales Representative
Erie Homes Basement & Waterproofing
07.2024 - 09.2024
Restaurant Manager
Mama Mia's Pizzeria
04.2022 - Current
Landscape Foreman
Ted Collins Tree and Landscape
05.2020 - 08.2022
BBA - Business Administration
Suny Geneseo
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