William Belser
Kent,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Business Banker 2
Huntington National Bank
Akron, OH
06.2025 - Current
- Collaborated with cross-functional teams to streamline loan processing procedures, improving turnaround times.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Facilitated communication between clients and bank personnel, resolving issues quickly while maintaining client trust.
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Delivered exceptional customer service by responding promptly to inquiries and providing accurate information about products and services offered by the bank.
Business Banker
Huntington National Bank
Akron, OH
04.2024 - 06.2025
- Cultivated relationships with clients to assess financial needs and recommend appropriate banking solutions.
- Analyzed client portfolios to identify opportunities for growth and optimize service offerings.
- Developed tailored financial strategies to enhance customer satisfaction and retention rates.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
Customer Support Specialist
Huntington National Bank
Akron, OH
03.2021 - 04.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers ensuring a high level of professionalism at all times.
Security Alarm Dispatcher
Securitas Electronic Security
Uniontown, OH
05.2017 - 10.2019
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
- Collaborated with team members to develop new strategies for handling high call volumes during peak hours.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Assisted in training new employees on alarm dispatch procedures, contributing to a knowledgeable and prepared workforce.
- Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
Education
High School Diploma -
Oroville Adult Education Center
OrovilleSkills
- Customer engagement
- Customer complaint resolution
- Transaction management
- Customer service expertise
- Effective issue resolution skills
- Live Chat Support
- Effective problem resolution
- Meticulous attention to detail
Timeline
Business Banker 2
Huntington National Bank
06.2025 - Current
Business Banker
Huntington National Bank
04.2024 - 06.2025
Customer Support Specialist
Huntington National Bank
03.2021 - 04.2024
Security Alarm Dispatcher
Securitas Electronic Security
05.2017 - 10.2019
High School Diploma -
Oroville Adult Education Center