William Bimbo III
Data Analyst
Holly Springs,GA
Summary
Proactive Analyst with 5 + years of product management experience in small start-up business environments. Effective driver of the product development lifecycle from concept to delivery. Communicative and collaborative with a proven history of improving business operations to support corporate growth and revenue.
Overview
8
8
years of professional experience
Work History
Data Analyst
T-Mobile
06.2021 - Current
- Interacted with internal customers to understand business needs and translate them into requirements and project scope.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of the best placement for needed resources.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within the area of responsibility.
- Developed required policies and procedures that reflected actual goals, tasks, and workflows, while meeting all regulatory compliance requirements.
- Developed customized reports, summarizing and presenting data in a visually appealing format.
Sr Expert, Federal Support
T-Mobile
02.2020 - 06.2021
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Mentored new employees on procedures and policies to maximize team performance.
- Create custom billing, usage, and other account-related activity reports that allow for the management of the customer account.
- Responsible for communication with Sales leadership to provide updates on account health, customer needs, and concerns. This includes in-person meetings with strategic business customers as requested by the Customer or Sales Leadership.
- Create custom billing, usage and other account related activity reports that allow for management of the customer account.
Account Expert
T-Mobile
05.2019 - 02.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Collaborated with new customers to give details about company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Management Trainee
Enterprise Rent-A-Car
03.2016 - 05.2019
- Welcomed customers, offered assistance, and answered questions by providing rates, terms, and conditions of rental.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit, and inventory activities.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards.
- Leveraged market knowledge and analysis to provide guidance and advice on the best options for clients.
Education
MBA - Data Analytics
Colorado Technical University
Colorado Springs, CO11.2023
Bachelor of Arts - Business Administration And Management
Colorado Technical University
Colorado Springs, CO04.2022
Associate of Arts -
Pasco-Hernando State College
New Port Richey, FL05.2019
Skills
- Spreadsheet Development
- Technical Support
- Team Collaboration
- BI Tool and System Design
- Clear and Concise Communication
- Analytical Problem Solving
- Data Visualization and Presentations
- Written and Verbal Communication
- Eagerness to Learn New Technologies
- Structured Query Language
Timeline
Data Analyst
T-Mobile
06.2021 - Current
Sr Expert, Federal Support
T-Mobile
02.2020 - 06.2021
Account Expert
T-Mobile
05.2019 - 02.2020
Management Trainee
Enterprise Rent-A-Car
03.2016 - 05.2019
MBA - Data Analytics
Colorado Technical University
Bachelor of Arts - Business Administration And Management
Colorado Technical University
Associate of Arts -
Pasco-Hernando State College
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